<p>Team Overview The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.</p> <p>TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.</p> <p>Responsibilities:</p> <ul> <li>Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations </li><li>Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals </li><li>Responsible for providing strategic and long-term planning inputs including peak season planning </li><li>Drives continuous improvement to optimize operations and improve productivity </li><li>Champion strategic projects that have network-wide impact. </li><li>Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems </li><li>Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience </li><li>Sets clear goals and expectations for team members, measure performance and provide feedbackMinimum Qualifications </li><li>Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience </li><li>5 years of experience managing third-party logistics providers/vendors </li><li>Strong project management and continuous improvement skills </li><li>Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs </li><li>Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Continuous improvement, Lean Six Sigma, Kaizen experience </li><li>Writing training documents and standard operating procedures </li></ul>