<p>Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.</p> <p>Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy.</p> <p>Video: What We Do</p> <p>The Senior Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources.</p> <p>Duties:</p> <ul> <li>Provide technical assistance and support related to computer systems, software, and hardware. </li><li>Administer primary Microsoft stack including Windows. </li><li>Maintain documentation of technical maintenance procedures. </li><li>Maintain daily performance of computer systems. </li><li>Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, Cisco switches, VOIP phones, VPN Networks. </li><li>Determine users' technical needs and provide them with appropriate solutions. </li><li>Assist in the support/administration of VMware environment. </li><li>Maintain network user accounts through Microsoft O365. </li><li>Maximizes network and systems performance through monitoring tools. </li><li>Resolve help desk tickets as assigned. </li></ul> <p>Qualifications:</p> <ul> <li>Associate degree or technical school certification plus 3 years of experience with Microsoft Active Directory Services. </li></ul> <p>OR</p> <ul> <li>Bachelor's degree in Computer Science, MIS, IT or related field with 2 years of related experience with Microsoft Active Directory Services. </li><li></li><li>Experience with Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging (MDT/WDS). </li><li>Previous experience with Microsoft Stack: Active Directory, Office 365, Powershell, Windows, Exchange. </li><li>Experience with Security Applications: Duo, Delinea, Envoy, CrowdStrike, Digital Guardian. </li><li>Previous experience with Microsoft Active Directory, Microsoft Terminal Services, and VMWare preferred. </li></ul> <p>Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.</p> <p>Chromalloy is an equal opportunity employer - vets/disabled.</p> <p>Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.</p> <p>In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/</p> <p>Other details</p> <ul> <li>Job Family Information Technology </li><li>Job Function IT User Support </li><li>Pay Type Salary </li><li>Employment Indicator Regular </li><li>Travel Required No </li><li>Travel % 0 </li><li>Telecommute % 0 </li><li>Required Education Bachelor's Degree </li></ul> <p>Apply Now</p> <ul> <li>Windsor, CT, USA </li></ul>