<p>Starting at $17.88 per hour | Requires flexibility to work various shifts.</p> <p>In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our guests are happy with our service? As a Casino Concierge, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.</p> <p>Principal Duties and Responsibilities (*Essential Functions)</p> <ul> <li>*Create a positive interaction with casino guests in order to identify and address their questions and provide timely information. </li><li>*Greet guests approaching a desk or podium, respond to inquiries and facilitate the distribution of tickets to special events. </li><li>*Encourage enrollment into the casino players club by explaining the features, benefits, and membership process to prospective members. Issue player cards for new and existing accounts. </li><li>*Maintain positive guest interactions and escalate mid to high end guest disputes to the appropriate Executive Host or Casino Host. Act as a liaison between casino guests and VIP Services management. </li><li>*Extend complimentary items and services to guests within the guidelines established by management. </li><li>*Maintain thorough knowledge of casino operations, amenities, and events to effectively communicate with guests. </li><li>*Strive to exceed guest expectations by staying current with area events. Maintain direct contact with and regularly gather information from local hotels, restaurants, and events to enhance service provided to Potawatomi guests. </li><li>Set the example for the casino by performing all functions of the position with professionalism and the highest level of guest service. </li><li>Handle inbound and outbound phone calls, book and confirm hotel and restaurant reservations for guests. </li><li>Provide feedback to management about guest preferences and concerns. </li><li>Maintain confidentiality and security of all players' accounts, files, records and lists. </li><li>Assist Fire Keeper Club as needed, providing Tour and Travel group amenities. </li><li>Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations. </li><li>Perform other duties as assigned. </li></ul> <p>Job Qualifications</p> <ul> <li>A high school diploma or equivalent is required. One year of customer service experience is required. Casino related experience is preferred. </li><li>Office skills must include the ability to use standard office equipment and general knowledge of Microsoft Office. </li><li>The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and United States currency. </li><li>The ability to maintain discretion in handling confidential information. </li><li>The ability to interact with customers and team members professionally. </li><li>The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays. </li><li>While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member may walk 10,000 or more steps daily and must be able to walk quickly from one end of the Casino to the other responding to guests. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. </li></ul> <p>Working Conditions</p> <p>The noise is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.</p> <p>Disclaimer</p> <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.</p>