<p>Position Information</p> <p>Join the City and County of Honolulu and help support essential services that keep our community running.</p> <p>Becoming anOffice Assistantis a great opportunity for someone looking for a stable and meaningful career in public service. In this role, you'll build valuable administrative and customer service skills, enjoy predictable work hours and strong benefits, and contribute to programs that directly support our community. It's an excellent entry point into government with clear opportunities for growth, a supportive team environment, and daily work that makes a real difference in helping residents access essential services.</p> <p>Office Assistant II (SR-08) vacancies:</p> <ul> <li>There are four (4) vacancies with the Department of Community Services, Community Assistance Division. </li><li>There is one (1) vacancy with the Board of Water Supply, Customer Care Division. </li></ul> <p>Office Assistant III (SR-10) vacancies:</p> <ul> <li>There are nine (9) vacancies with the Honolulu Police Department: </li><li>Three (3) vacancies with the Criminal Investigation Division </li><li>Two (2) vacancies with the Vehicular Homicide Section, Traffic Division </li><li>Two (2) vacancies with the Central Patrol Bureau Division </li><li>One (1) vacancy with the Professional Standards Office Division </li><li>One (1) vacancy with the Legislative Liaison Office Division </li></ul> <p>What You Will Do:</p> <p>Your duties and responsibilities may include, but are not limited to:</p> <ul> <li>Provide customer service assistance in person and by telephone, responding to routine and complex inquiries and explaining applicable policies, procedures, and requirements. </li><li>Review, evaluate, and process forms, records, payments, and other documents to ensure accuracy, completeness, and compliance with established standards. </li><li>Research information from paper and electronic records; organize findings and prepare summaries, correspondence, and reports. </li><li>Prepare, edit, scan, file, and maintain paper and electronic records in accordance with office procedures. </li><li>Perform general office support tasks including typing, data entry, mail handling, document management, and use of standard office software and equipment. </li><li>Route telephone calls, take messages, and facilitate communication between staff and the public. </li><li>Provide guidance, training, or review of clerical work, as assigned, to support efficient office operations. </li><li>Perform other related duties as required. </li><li>Office Assistant II (SR-08):$3,266 per month* </li><li>Office Assistant III (SR-10): $3,471 to $3,900 per month, actual salary will be commensurate with applicable experience, pending approval.* </li></ul> <p>Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, student loan relief, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visitinghttps://www.honolulu.gov/dhr/benefits/.</p> <p>Apply today and explore opportunities for growth, stability, and advancement!</p> <p>Additional Job Information</p> <p>Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:</p> <ul> <li>use a valid e-mail account; </li><li>verify your e-mail address is entered correctly on your GovernmentJobs account; </li><li>are subscribed to email notices; </li><li>check your spam folders; and </li><li>add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list. </li></ul> <p>Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.</p> <p>Minimum Qualification Requirements</p> <p>At the time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.</p> <p>EDUCATION REQUIREMENT</p> <p>Equivalent to graduation from high school.Responsible work experience demonstrating the ability to perform the essential functions of the job may substitute for education.</p> <p>EXPERIENCE REQUIREMENT</p> <p>For Level II: One (1) year of clerical experience.</p> <p>For Level III: Two (2) years of clerical experience.</p> <p>Competencies and Skills Needed</p> <ul> <li>Knowledge of standard office practices, procedures, and filing systems. </li><li>Knowledge of correct English grammar, spelling, and word usage. </li><li>Knowledge of the operation and basic maintenance of common office machines and equipment. </li><li>Ability to perform basic arithmetic computations and compare words and numbers accurately. </li><li>Ability to maintain records; review, summarize, and analyze information; and prepare clear and accurate reports. </li><li>Ability to operate standard office equipment and software applications. </li><li>Ability to understand, interpret, and apply laws, rules, regulations, policies, and procedures. </li><li>Ability to read, follow, and provide oral and written instructions. </li><li>Ability to communicate effectively and interact with others in a tactful and professional manner. </li></ul> <p>SUBSTITUTION</p> <p>Business school or college-level credits from an accredited college or university will substitute for experience on a month-for-month basis for the required clerical experience.</p> <p>Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.</p> <p>LICENSE REQUIREMENT</p> <p>Possession of an appropriate valid driver's license (type 3/automobile), as required depending on the specific vacancy.</p> <p>Examination Process</p> <p>If you qualify for the position, your name will be eligible for consideration for current vacancies and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.</p>