<p>Apply now</p> <p>Penn State Health - Penn State Health Medical Group LLC</p> <p>Location: US:PA:Camp Hill</p> <p>Work Type: Full Time</p> <p>FTE: 1.00</p> <p>Shift: Day</p> <p>Hours: 8:00a - 4:30p</p> <p>Recruiter Contact: Lindsay E. Erdman at [email protected]</p> <p>SUMMARY OF POSITION:</p> <p>Provides direct supervision of practice site clerical support staff to provide optimal clinical operations. Responsible for clerical supervision and management including; cost effective management of office supplies, high integrity adherence with organizational policies surrounding quality of patient registration, point of service cash collections and cash control, scheduling, and other clerical support functions, patient satisfaction with clerical staff experience, and clerical staff employee engagement. Abides by, and upholds in performance of direct reports, all related local, state, federal and accrediting body rules and regulations; promotes an exceptional patient experience, by providing customer service support and guidance to staff, and through the use of scenario discussions at staff meetings. Assists Manager and Medical Director in integration of institutional initiatives at the practice site, contributing to continuous improvements in quality and service.</p> <p>ESSENTIAL DUTIES- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:</p> <ul> <li>Responsible for supervision, orientation, and training of the clerical support staff in site(s) including enforcement and continuing improvement of acceptable professional and ethical standards and performance of clerical support staff. </li><li>Responsible to ensure that clerical staff schedules are optimized to support the provider and patient care needs in the practice site. </li><li>Adheres to management of office supplies in a way that is financially prudent and cost conscious. Promotes cost containment strategies and holds staff accountable to fiduciary performance including but not limited to, adherence to responsible staffing standards, monitoring FTE leakage using Smart Square Tools, etc. </li><li>Promotes and upholds organizational policies and practices that support revenue integrity; accountable for clerical support staff activities regarding accurate patient registration, scheduling, co-pay collection, cash management, and check-in/check-out activities </li><li>Responsible for sharing all information and enforcing PSHMG standard operating procedures that support institutional quality goals and regulatory requirements. </li><li>Accountable for clerical support staff functioning optimally and not breaching clinical scope when engaging with patients. </li><li>Maintains open line of communication and models a collaborative, professional relationship with Practice Site Medical Director, Practice Site Manager, SAN and all staff and providers. </li><li>Assists with management of emergency situations with competence and composure. Participates in site Quality and Safety U-ACT Team with the Practice Site Medical Director and assists clerical support staff with project implementation. </li><li>Ensures that all patient and environmental safety policies and procedures are strictly adhered to, working with Medical Group and institutional safety personnel. </li><li>Reviews patient satisfaction survey results monthly with the Practice Site Manager and SAN. Shares feedback with clerical support staff in the practice site. </li><li>Assists the clerical support staff in identifying and solving patient-care problems through event reporting and process improvement. </li><li>Serves as liaison between the practice site clerical support staff and Manager/Medical Director, Director of Nursing, Senior Director, or MG Educator </li><li>Ensures that all clerical support staff completes required training </li><li>Drafts annual clerical competencies </li><li>Directly trains and supports clerical preceptors in training new clerical support staff </li></ul> <p>MINIMUM QUALIFICATION(S):</p> <ul> <li>High School Diploma or equivalent required. </li><li>Working knowledge of team function within the organization. </li></ul> <p>PREFERRED QUALIFICATION(S):</p> <p>One (1) year of supervisory experience preferred</p> <p>WHY PENN STATE HEALTH?</p> <p>Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.</p> <p>Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:</p> <ul> <li>Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). </li><li>Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave. </li><li>Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. </li><li>Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. </li><li>Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. </li></ul> <p>WHY PENN STATE HEALTH MEDICAL GROUP?</p> <p>#WeAre committed to providing patient- and family-centered care to all patients -and skillfully handle needs at every level of complexity utilizing our shared governance model of care. The Medical Group is constructed of both primary care and multi-specialty offices that are striving to make a difference in each patient's healthcare routine. Working alongside seasoned professionals, you will be spearheading the mission of Penn State Health to provide the highest quality care to all patients within their local community! Working with us means being part of a team that strives to provide excellent patient care every day, but also one that works together to set and achieve goals, build on the Penn State Health legacy and create new possibilities for the future.</p> <p>YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.</p> <p>This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.</p> <p>Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.</p> <p>Apply now</p> <p>Join our Penn State Health Talent Network</p> <p>Get job alerts tailored to your interests and updates on new roles delivered to your inbox.</p> <p>Sign Up Now</p>