<p>Overview</p> <p>Good Things Start Here.</p> <p>Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long-term careers.</p> <p>Good Things You Can Count On.</p> <ul> <li>Hybrid schedule: 2 days remote / 3 in-office </li><li>Predictable hours (no nights, weekends, or holidays) </li><li>Competitive pay + generous PTO </li><li>Medical, dental & vision starting day one </li><li>401(k), tuition reimbursement & longevity bonuses </li></ul> <p>Responsibilities</p> <p>Are you passionate about helping people, solving problems, and delivering exceptional service?</p> <p>At Berkshire Hathaway GUARD, our Customer Service Representatives are the voice of our company. You'll be the trusted connection between our insureds, agents, and partners-providing clarity, confidence, and outstanding support with every call.</p> <p>What You'll Do</p> <p>As a Customer Service Representative, you'll:</p> <ul> <li>Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls </li><li>Answer questions about our insurance products and services with clarity and professionalism </li><li>Take ownership of each interaction, aiming for first-contact resolution whenever possible </li><li>Resolve inquiries or smoothly escalate complex issues to the right team </li><li>Accurately document customer interactions and maintain detailed records </li><li>Use our systems, tools, and knowledge resources to deliver timely, accurate information </li><li>Consistently provide polite, courteous, and empathetic service-even in challenging situations </li><li>Share customer feedback to help us continuously improve our service experience </li></ul> <p>Qualifications</p> <ul> <li>Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach. </li><li>Ability to work in fast-paced environment. </li><li>Demonstrate empathy and understanding towards customer concerns. </li><li>Proficient use of a computer system and relevant software. </li><li>A commitment to delivering exceptional customer service. </li><li>Previous call center experience preferred </li></ul> <p>Pay Rate:</p> <p>Starting rate of pay is $19.93 per hour for this position in Wilkes-Barre, PA.</p> <p>Ready to be the voice that makes a difference?Apply today and start building a rewarding career as a Customer Service Representative with Berkshire Hathaway GUARD Insurance Companies.</p>