<p>Duties include:</p> <ul> <li>Responsible for short and long term planning and the management of the Rooms Operations </li><li>Assist with the oversight of the Food & Beverage division </li><li>Develop and recommend the budget, marketing plans and objectives and manages within those approved plans </li><li>Direct and oversee development of employees </li><li>Hire, train, empower, coach and counsel, performance and salary reviews </li><li>Cover and support in Front Office and Housekeeping Operations as needed </li><li>Drive Hotel Metrics and Financial targets </li><li>Oversee and support the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage/rooms operations </li><li>Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality </li><li>Implement procedures to increase guest and associate satisfaction </li><li>Maintaining Hyatt standards of service and ensure their implementation </li><li>Maintain communications with Corporate Staff </li><li>Coach and counsel employees to reflect Hyatt service standards and procedures </li></ul> <p>The salary range for this position is $76,700 - $115,300</p> <p>Hyatt is an Equal Employment Opportunity Employer for individuals with Disabilities and Veterans.</p> <p>Qualifications:</p> <ul> <li>Prior hotel front office experience required. </li><li>Prior leadership experience. </li><li>Minimum of 4 years' experience working in a fast-paced environment. </li><li>Strong communication and leadership skills. </li></ul> <p>Duties include:</p> <ul> <li>Responsible for short and long term planning and the management of the Rooms Operations </li><li>Assist with the oversight of the Food & Beverage division </li><li>Develop and recommend the budget, marketing plans and objectives and manages within those approved plans </li><li>Direct and oversee development of employees </li><li>Hire, train, empower, coach and counsel, performance and salary reviews </li><li>Cover and support in Front Office and Housekeeping Operations as needed </li><li>Drive Hotel Metrics and Financial targets </li><li>Oversee and support the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage/rooms operations </li><li>Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality </li><li>Implement procedures to increase guest and associate satisfaction </li><li>Maintaining Hyatt standards of service and ensure their implementation </li><li>Maintain communications with Corporate Staff </li><li>Coach and counsel employees to reflect Hyatt service standards and procedures </li></ul> <p>The salary range for this position is $76,700 - $115,300</p> <p>Hyatt is an Equal Employment Opportunity Employer for individuals with Disabilities and Veterans.</p> <p>Qualifications:</p> <ul> <li>Prior hotel front office experience required. </li><li>Prior leadership experience. </li><li>Minimum of 4 years' experience working in a fast-paced environment. </li><li>Strong communication and leadership skills. </li></ul>