<p>Job Summary</p> <p>The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.</p> <p>Essential Functions</p> <ul> <li>Interacts with patients and their families to address questions and provide courteous, timely assistance. </li><li>Regulates schedules based on procedure requirements, physician availability, and staffing needs. </li><li>Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information. </li><li>Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services. </li><li>Collects and records patient financial responsibility estimates as applicable. </li><li>Communicates operative reports daily to appropriate physician offices. </li><li>Compiles and organizes documentation to ensure completion of patient medical records. </li><li>Prepares charts for upcoming procedures, including nursing documentation and registration forms. </li><li>Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures. </li><li>Responds to requests for medical records in a timely and efficient manner. </li><li>Answers and returns phone calls, addressing questions with professionalism and courtesy. </li><li>Performs other duties as assigned. </li><li>Complies with all policies and standards. </li></ul> <p>Qualifications</p> <ul> <li>H.S. Diploma or GED required </li><li>0-2 years of surgery center, healthcare facility and/or medical office scheduling experience required </li><li>0-2 years of experience in a customer service role required </li></ul> <p>Knowledge, Skills and Abilities</p> <ul> <li>Strong interpersonal and customer service skills. </li><li>Ability to handle sensitive information with confidentiality. </li><li>Proficiency in using registration systems and insurance verification tools. </li><li>Attention to detail and accuracy in data entry. </li><li>Excellent organizational and time-management skills. </li></ul>