<p>Monday - Friday, 10:30 AM - 6:30 PM (OT Opportunities)</p> <p>Location: Quincy</p> <p>(Must be Flexible to Time/Day changes with sufficient advance notice due to operational needs. This is NOT considered a Flex Position).</p> <p>Required Qualifications:</p> <ul> <li>3+ years in a Security Operations Center (SOC), or similar high-security environment. </li><li>2-4 years of supervisory or team lead experience preferred. </li><li>Proficiency in security systems such as CCTV, Access Control, and mass notification systems. </li><li>Experience in global intelligence monitoring and travel risk management systems (Anvil/TRIS/ETMS) preferred. </li></ul> <p>Leadership:</p> <ul> <li>Supervise GSCC Operators, ensuring adherence to policies, procedures, and performance standards. </li><li>Lead daily briefings, assign duties, and monitor real-time operational coverage. </li><li>Serve as an escalation point for all GSCC incidents and coordinates with on-call managers, stakeholders, and field teams. </li><li>Conduct performance evaluations, coaching, and continuous development of GSCC personnel. </li><li>Schedule, monitor attendance, and manage workforce coordination across multiple shifts. </li><li>Ensure staff meet or exceed established Key Performance Indicators (KPI's) </li></ul> <p>Training & Development:</p> <ul> <li>Develop and deliver onboarding and ongoing training programs for GSCC Operators. </li><li>Maintain training materials including job aids, procedures, and work instructions. </li><li>Validate operator proficiency in systems usage (CCTV, Access Control, Alarm Monitoring, Incident Reporting, etc.) </li><li>Perform scenario-based training for emergency response, communications, and escalation protocols. </li></ul> <p>Security Operations & Intelligence Monitoring:</p> <ul> <li>Monitor global intelligence sources and threat feeds for events potentially impacting personnel or assets. </li><li>Manage or analyze incident data using intelligence and mass notification systems. </li><li>Ensures that mass notifications and documentation are accurate, timely, and effectively distributed. </li><li>Assists with travel tracking, threat proximity analysis, and global situational awareness. </li></ul> <p>Systems Oversight & Quality Control:</p> <ul> <li>Maintain operational awareness of security systems. </li><li>Ensure proper documentation and follow through with incident reporting. </li><li>Oversees service issue tracking and support coordination with local site security or technical teams. </li><li>Ensure accurate dispatching procedures using GSCC directories and building emergency plans. </li></ul> <p>ENHANCED BENEFITS</p> <ul> <li>Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP) </li><li>401k with Employer Matching </li><li>Paid Life Insurance </li><li>Paid Time Off </li><li>Paid Uniforms </li><li>Paid Training Upon Hire and Throughout Career </li><li>Sons and Daughters Scholarship Program </li><li>Specialized Programs for Continued Education for Security Officers </li><li>Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness </li><li>Employee Assistance Programs (EAP) </li><li>Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.) </li></ul> <p>Securitas is a trusted security partner helping make the world a safer place. https://www.youtube.com/watch?v=q7CAWS2NoRo</p> <p>Learn more and apply today at Securitasjobs.com to see your career path!</p> <p>We help make your world a safer place.</p> <p>Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.</p> <p>We are driven by a clear corporate culture and purpose, which helps us live according to our values of?Integrity, Vigilance, and Helpfulness.?These values are at the heart of our culture, help define who we are and guide our actions.</p> <p>With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.</p> <p>See a different world.</p> <p>"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."</p> <p>EOE/M/F/Vet/Disabilities</p> <p>#SCMARI</p>