<p>Job Supervisory Responsibilities: None</p> <p>General Summary: A nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.</p> <p>Essential Job Responsibilities:</p> <ul> <li>Patient Check-In including reception, registration, updates, etc. </li><li>Verify vaccine reorders. </li><li>Run daily reports at the end of the shift (balancing monies, charges and kept appointments. </li><li>Daily count and reconciliation of Petty Cash. </li><li>Patient Check-Out including collecting of co-pays, past due balances, etc. </li><li>Post and accept charges in EHR, verify the number of units, diagnose codes, and rending. </li><li>Monitor patients waiting area to avoid excessive wait times. </li><li>Advises nurse(s) of patient additions/deletions to schedule. </li><li>Insurance verification (verify insurance with patient, obtaining insurance cards and make copies). </li><li>Create patient appointment reminder calls. </li><li>Answers patient questions and concerns by providing accurate and helpful information. </li><li>Answers/Screens/Forward incoming calls. </li><li>Open, sort, deliver and collect mail. </li><li>Educates patients on shot room protocol. </li><li>Ensure patient waiting area neat, and organized. </li><li>Assist with scheduling, canceling, and rescheduling of patient appointments as needed. </li><li>Post payments. </li><li>Work miscellaneous project(s) as directed by management. </li><li>Additional duties for outlying staff: Handling medical record responsibilities, closes out credit card machine, maintain petty cash and receipts. </li><li>Overtime may be required occasionally. </li><li>Other duties as assigned. </li></ul>