<p>Zoom Tan, Inc. is seeking a dedicated and detail-oriented IT Service Desk Technician to join our team in beautiful Naples, Florida. In this role, you will be the first point of contact for users experiencing technical issues, providing timely and effective solutions to ensure smooth daily operations.</p> <p>Please note: This is a full-time on site position located in Naples, Florida.</p> <p>Your responsibilities will include diagnosing and troubleshooting hardware, software, and network issues, assisting with system updates, and maintaining accurate documentation of all support requests. The ideal candidate will have excellent problem-solving skills, a strong customer service mindset, and a passion for technology.</p> <p>At Zoom Tan, Inc., you get an amazing company culture with great career potential! You'll work in a rapidly growing company with exciting advancement opportunities.</p> <p>Employees are offered a competitive compensation package, to include but not limited to</p> <ul> <li>3 weeks paid time off to start </li><li>Health benefits (medical, dental, and vision), company provided life and long-term disability insurance, supplemental life and disability insurance </li><li>401(k) Plan with 5% company match </li><li>Paid holidays </li><li>Free Gym and Tanning Membership </li></ul> <p>Key Job Responsibilities:</p> <ul> <li>Respond to user-reported issues via phone, email, or ticketing system in a timely and professional manner. </li><li>Troubleshoot and resolve hardware, software, and network problems for users across the organization. </li><li>Configure, and maintain workstations, printers, and other peripheral devices. </li><li>Assist with managing user accounts, permissions, and access rights across systems. </li><li>Support deployment of software updates and patches across workstations. </li><li>Document, track, and follow up on all support requests to ensure proper resolution. </li><li>Collaborate with other IT team members to escalate complex issues when necessary. </li><li>Provide guidance and training to users on software applications and technology best practices. </li><li>Assist with maintaining IT asset inventory and ensuring compliance with company policies. </li><li>Participate in IT projects and initiatives as needed. </li></ul> <p>Job Requirements:</p> <ul> <li>Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience). </li><li>1-2 years of experience in a technical support or IT helpdesk role. </li><li>Must be able to work evenings and weekends. </li><li>Basic knowledge of Windows, Linux and MacOS operating systems. </li><li>Experience with common business software applications (e.g., Microsoft O365, Microsoft Teams, TeamViewer, Powershell). </li><li>Basic understanding of network concepts (e.g., TCP/IP, DNS, DHCP). </li><li>Familiarity with troubleshooting hardware (PCs, laptops, printers, etc.). </li><li>Excellent communication and interpersonal skills with a strong customer service focus. </li><li>Ability to prioritize tasks and manage time effectively with little direct supervision, in a fast-paced environment. </li><li>Problem-solving skills and the ability to work independently or within a team. </li><li>Willingness to learn new technologies and take on additional responsibilities. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Experience with IT ticketing and call center systems (e.g., Freshdesk and RingCentral). </li><li>Familiarity with Microsoft Active Directory, Intune, and endpoint security software. </li><li>Basic knowledge of ITIL best practices. </li><li>CompTIA A+, Network+, or other relevant certifications. </li></ul>