<p>Application Deadline</p> <p>June 1, 2025</p> <p>Full-Time Regular</p> <p>201449</p> <p>[C25-023]</p> <p>CRM Manager</p> <p>Information Technology</p> <p>Central Connecticut State University (Central) invites applications to join the Information Technology department as a CRM Manager. We seek applicants who will play a pivotal role in the University's strategic vision by leading the technical aspects of implementing, operating, developing and maintaining the business systems and software essential for promoting enrollment growth, student success and advancement.</p> <p>Central Connecticut State University is the first publicly funded university in the state. As we celebrate 175 years of academic excellence and innovation, please visit CCSU to learn more.</p> <p>About CCSU's Information Technology Department</p> <p>The Information Technology Division collaborates closely with faculty, staff, and students to support Central's academic mission. To effectively achieve this goal, we strive to deeply comprehend both current and future instructional and operational requirements. As advancements in pedagogy and technology continually evolve, our Division of IT is committed to offering proactive and adaptable solutions to meet these dynamic needs as they arise.</p> <p>Position Profile</p> <p>This successful candidate will provide IT leadership and technical assistance to academic partners in managing and technically operating the Customer Relation Management (CRM) applications. It also involves handling data management and reporting tools vital for achieving the University's strategic objectives in terms of enrollment, student success, and advancement.</p> <p>Other responsibilities include but not limited to managing and providing technical administration resource and support to all the business units that utilize the CRM system, delivering customer service by responding to user inquiries in a timely fashion, and troubleshoots as well as monitor requests and issues as they arise; leads the CRM systems team, offering guidance on University roadmaps, suggesting configuration options, and advising on integration strategies; develops, designs, and creates ad hoc queries, custom fields, and custom reports and serves as the lead in development, design, creation and maintenance of reports, dashboards, surveys, ad hoc queries, custom fields, and electronic communications within CRM.</p> <p>May supervise professional and/or support staff.</p> <p>Applicant Evaluative Criteria</p> <p>Applicant profiles and supplementary materials will be evaluated for appointment based on the following:</p> <p>Education:</p> <p>All applicants must possess an earned bachelor's from an accredited institution of higher education</p> <p>Experience and Training:</p> <ul> <li>Four (4) years of professional higher education experience. </li><li>Experience and demonstrated knowledge of relational databases, such as ORACLE or a similar database. </li></ul> <p>Ideal Candidate</p> <p>Preference will be given to applicants with the following:</p> <ul> <li>Bachelor of Science degree or Master of Science degree in Computer Science, or a related area. </li><li>Five (5) years of experience implementing, using and supporting a CRM (Customer Relationship Management) system, such as Technolutions Slate. </li><li>Experience in data analysis; working knowledge of VBA, SQL, JAVA, JAVA SCRIPT </li></ul> <p>To Apply</p> <p>To begin the application process, select the "Apply" button and electronically submit the following documents by June 1, 2025.</p> <ul> <li>Letter of interest addressing the qualifications for this position. </li><li>Current Résumé </li><li>Names of three current professional references with title, email addresses and telephone numbers. </li></ul> <p>Incomplete or late applications will not be considered. E-mailed and mailed applications will not be accepted. Please redact any personally identifiable information (i.e., Social Security Number, date of birth, marital status, country of origin) from any documents submitted.</p> <p>Inquiries may be sent to Tina-Marie Rivera, Search Committee Chair at 860-832-1789 or emailed at tina.rivera@ccsu.edu</p> <p>Compensation and Employee Benefits</p> <p>The CRM Manager is compensated at the Administrator V salary level in accordance with the State University Organization of Administrative Faculty (SUOAF) Collective Bargaining Union Agreement.</p> <p>For more information, please visit SUOAF.</p> <p>The State of Connecticut and Central Connecticut State University are proud to offer its employees competitive wages and a wide range of fringe benefits including voluntary and supplemental benefits.</p> <p>Fringe benefits include: paid personal, vacation and sick leave accruals; medical, dental, and prescription plans; group life insurance; retirement; retiree health care; tuition waiver for employee and eligible dependents at any of the Connecticut State Universities (Central, Eastern, Southern or Western) as well as an array of voluntary and supplemental benefits such as Deferred Retirement Contribution plans, Dependent Care Assistance and Medical Flexible spending accounts; long and short term disability insurance plans.</p> <p>For more detailed information, please visit CCSU Human Resources.</p> <p>As an affirmative action employer, Central Connecticut State University actively seeks and encourages applications from women, minorities, persons with disabilities, and individuals with protected veteran status. The University provides reasonable accommodations to qualified individuals with disabilities upon request.</p>