<p>Your next chapter in leadership starts here.</p> <p>At Tend, we're not just transforming dental care-we're building something remarkable, and we need leaders who are ready to leave their mark. As our Regional Manager for the Boston Market, you'll guide multiple studios toward operational excellence, inspire high-performing teams, and create a member experience that redefines what's possible in dentistry. This isn't just a job-it's your chance to shape the future of dental care.</p> <p>This role reports to the Regional Director of Operations and is a market-level position responsible for overseeing performance, growth, and innovation across multiple Tend studios. You won't be managing a studio directly-you'll be leading leaders.</p> <p>What You'll Do:</p> <p>Lead with Impact</p> <ul> <li> <p>Drive performance across your region by coaching and developing Studio Managers and clinical partners</p> </li><li> <p>Create consistency through systems, accountability, and heart, using SOPs and a people-first mindset</p> </li><li> <p>Be the go-to problem solver and mentor-someone your teams look to when things get tough, and when it's time to grow</p> </li></ul> <p>Grow the Business</p> <ul> <li> <p>Own market-level P&L and performance metrics-because numbers matter, but people drive them</p> </li><li> <p>Strategize and adapt to optimize revenue, efficiency, and experience</p> </li><li> <p>Partner with Managing Dentists to increase case acceptance and elevate the standard of care</p> </li></ul> <p>Champion the Member Experience</p> <ul> <li> <p>Ensure every studio in your region delivers a warm, safe, and elevated experience that exceeds expectations</p> </li><li> <p>Oversee clinical escalations and ensure timely, thoughtful resolutions</p> </li><li> <p>Monitor NPS and uncover the 'why' behind the feedback, using it to drive continuous improvement</p> </li></ul> <p>Build & Retain Rockstar Teams</p> <ul> <li> <p>Attract, develop, and retain top talent-from Studio Managers to support teams</p> </li><li> <p>Set the tone for a culture rooted in collaboration, clarity, and care</p> </li><li> <p>Invest in others through hands-on coaching, regular studio visits, and strategic feedback</p> </li></ul> <p>Ensure Operational Excellence</p> <ul> <li> <p>Oversee scheduling, supply management, compliance (OSHA, HIPAA), and day-to-day workflows</p> </li><li> <p>Use systems and structure to empower teams to perform at their best</p> </li><li> <p>Identify bottlenecks and implement lasting solutions</p> </li></ul> <p>What You Bring:</p> <ul> <li> <p>5+ years in multi-site operations, ideally in dental, cosmetic healthcare, or high-touch service industries</p> </li><li> <p>Proven ability to coach, manage, and grow leaders across multiple locations</p> </li><li> <p>Strong financial acumen with hands-on experience owning P&L and driving profitability</p> </li><li> <p>A bold, clear communication style and the ability to build trust with teams at all levels</p> </li><li> <p>A deep understanding of the clinical/dental landscape and how it intersects with service excellence</p> </li><li> <p>A passion for people, a bias for action, and a belief in better</p> </li></ul> <p>Why Tend: At Tend, we believe going to the dentist should feel like self-care, not a chore. We're creating a workplace where innovation meets empathy-where leaders are empowered to inspire, grow, and do work they're proud of. With three studios open in Boston and two more on the way, you'll have a front-row seat to growth and a key role in making it happen.</p> <p>If you're ready to lead with purpose and build something extraordinary, let's talk.</p> <p>#LI-Onsite</p>