<p>Introduction</p> <p>At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.</p> <p>You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth.</p> <p>We invest heavily in you-supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.</p> <p>We offer:</p> <ul> <li>Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme </li><li>More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. </li></ul> <p>In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.</p> <p>Your role and responsibilities</p> <p>The Senior Oracle Cloud Payroll Support Consultant is responsible for delivering incident management, problem resolution, and enhancement/change activities for multiple Managed Services customers. Working closely with the Application Support Manager and Delivery Team, the role ensures high-quality support, strong customer relationships, and effective service delivery.</p> <p>Key responsibilities:</p> <ul> <li>Manage incidents, service requests, and problem investigations for customers. </li><li>Deliver enhancements in line with the internal Change Management process. </li><li>Participate in an on-call rota for major incidents during some weekends and Bank Holidays </li><li>Perform root cause analysis, apply fixes, and manage issues through to full resolution. </li><li>Mentor team members to support their development in Oracle Cloud (Fusion). </li><li>Manage customer expectations throughout the lifecycle of issues and changes. </li><li>Work directly with customers to identify, analyse, and document business requirements. </li><li>Support the design of technical solutions and ensure the use of best-practice tools, methods, and templates. </li><li>Oversee and manage Oracle Service Requests (SRs), ensuring progress is monitored and escalated when needed. </li><li>Build and maintain strong relationships with internal stakeholders and external customers. </li><li>Proactively identify system enhancements and provide process workaround recommendations. </li><li>Fully document all developed solutions. </li><li>Support customers through testing phases. </li><li>Keep up to date with Oracle Payroll roadmap developments, new features, and system releases. </li><li>Attend internal and external meetings and complete agreed actions in a timely manner. </li></ul> <p>Required education</p> <p>None</p> <p>Preferred education</p> <p>Bachelor's Degree</p> <p>Required technical and professional expertise</p> <ul> <li>Strong knowledge across Oracle HCM modules with deep expertise in Oracle Cloud Payroll. </li><li>Confident in updating fast formulas. </li><li>Competent in building new elements within Oracle Fusion. </li><li>Positive, proactive, and customer-focused attitude. </li><li>Strong sense of ownership and accountability. </li><li>Ability to manage multiple deliverables effectively. </li><li>Well-organised and structured working style. </li><li>Tenacity and resilience in overcoming challenges and completing tasks. </li><li>Excellent attention to detail. </li><li>Strong written and verbal communication skills. </li><li>Strong analytical and problem-solving skills. </li><li>Excellent customer and relationship management abilities. </li></ul> <p>This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).</p> <p>Preferred technical and professional experience</p> <ul> <li>Knowledge and experience of Oracle Cloud Time & Labour (OTL). </li><li>Background in HR or Payroll. </li><li>Experience with ITIL processes including Incident, Problem, Change, and Release Management. </li><li>Project management experience. </li><li>Experience in process improvement. </li></ul> <p>ABOUT BUSINESS UNIT</p> <p>IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.</p> <p>YOUR LIFE @ IBM</p> <p>In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.</p> <p>Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.</p> <p>Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.</p> <p>Are you ready to be an IBMer?</p> <p>ABOUT IBM</p> <p>IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.</p> <p>Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.</p> <p>At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.</p> <p>IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.</p> <p>OTHER RELEVANT JOB DETAILS</p> <p>IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.</p>