<ol> <li>Operational Ownership (BAU) </li></ol> <ul> <li>Own end-to-end infrastructure operations across assigned towers or environments. </li><li>Ensure availability, performance, and stability of infrastructure services. </li><li>Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams. </li><li>Monitor service health dashboards and proactively address risks. </li></ul> <ol start="2"> <li>Incident, Problem & Major Incident Management </li></ol> <ul> <li>Act as primary escalation point for critical (P1/P2) incidents. </li><li>Lead Major Incident Management (MIM) calls and coordination. </li><li>Ensure timely root cause analysis (RCA) and preventive actions. </li><li>Drive reduction of repeat incidents through problem management. </li></ul> <ol start="3"> <li>Change & Release Management </li></ol> <ul> <li>Review and approve infrastructure changes, patches, upgrades, and maintenance. </li><li>Ensure risk assessment, rollback planning, and blackout compliance. </li><li>Coordinate with application teams and business stakeholders for releases. </li><li>Validate post-change stability and sign-off. </li></ul> <ol start="4"> <li>Vendor & Stakeholder Management </li></ol> <ul> <li>Coordinate with OEMs, cloud providers, and third-party vendors. </li><li>Manage vendor performance, escalations, and service reviews. </li><li>Act as the single operational interface for customer stakeholders. </li><li>Present service health, risks, and improvement plans. </li></ul> <ol start="5"> <li>Governance, Compliance & Security </li></ol> <ul> <li>Ensure adherence to enterprise IT policies, security standards, and audits. </li><li>Support compliance requirements (e.g., SOX, DR, BCP, access controls). </li><li>Drive DR drills, backup validation, and resiliency planning. </li><li>Ensure audit readiness and closure of observations. </li></ul> <p>TCS Employee Benefits Summary:</p> <ul> <li>Discretionary Annual Incentive. </li><li>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. </li><li>Family Support: Maternal & Parental Leaves. </li><li>Insurance Options: Auto & Home Insurance, Identity Theft Protection. </li><li>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. </li><li>Time Off: Vacation, Time Off, Sick Leave & Holidays. </li><li>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. </li></ul> <p>#LI-RJ2</p> <p>Salary Range -$100,000-$120,000 a year</p>