<p>Client Services Representative - Call Center - Public Health</p> <p>"Follow Your Calling, Find Your Career"</p> <p>Pay Range: $20.71-$27.18/hour</p> <p>This is a non- exempt (hourly) position</p> <p>Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.</p> <p>About Us</p> <p>At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.</p> <p>As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that "Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease".</p> <p>Come be a part of Mecklenburg County's Public Health department's vision to "assure the health and safety of our diverse and changing community today and for future generations."</p> <p>Position Summary</p> <p>Answer inbound and perform outbound calls to assist clients with appointment scheduling and other needs. On occasion, this position may work with clients in-person at various sites within Mecklenburg County.</p> <p>Essential Functions</p> <p>Schedule, confirm, and manage client appointments</p> <p>Address client questions and concerns in a timely and professional manner</p> <p>Provide administrative support to internal departmental staff</p> <p>Respond to inquiries and resolve administrative issues that may arise</p> <p>Prepare written correspondence such as memos, forms and emails</p> <p>Create, maintain, organize and enter information into databases and use various computer applications</p> <p>Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs</p> <p>Minimum Qualifications</p> <p>Experience:</p> <p>Minimum of four years of administrative experience</p> <p>Education:</p> <p>High School Diploma or equivalent</p> <p>Combination of relevant education and relevant experience accepted?: Yes</p> <p>Licenses and Certifications</p> <p>May require a North Carolina or South Carolina Driver's License</p> <p>May require County Driving Privileges</p> <p>May require an Annual Motor Vehicle Record (MVR) check</p> <p>Preferred Qualifications</p> <p>Department of Public Health Assignment</p> <p>Bilingual (Spanish and English) proficiency oral and written</p> <p>Experience working in a call center environment or other role handling a high volume of inbound/outbound calls</p> <p>Reasonable Accommodations Statement</p> <p>To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.</p> <p>Disclaimer Statement</p> <p>This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.</p>