<p>Position Summary</p> <p>This position is responsible for the collection of delinquent unemployment taxes including determining and initiating legal action.</p> <p>Responsibilities Include:</p> <ul> <li>Providing customer service to employers and employer representatives regarding tax liability and reporting requirements </li><li>Investigating delinquent employer accounts </li><li>Negotiating payment agreements with debtors or representatives </li><li>Determining when to use collection actions such as liens and levies </li></ul> <p>For more information, view the UI Collections Specialist Position Description.</p> <p>Salary Information</p> <p>Starting salary is $23.50 per hour, in limited situations, the pay rate offered to the selected candidate may be up to $2.25 per hour higher based on pre-determined criteria related to candidate qualifications, plus an exemplary benefits package:</p> <ul> <li>Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap. </li><li>Excellent and affordable health insurance options (starting at $39/month for single and $97/month for family coverage). </li><li>Other great insurance options (dental, vision, life, and more). </li><li>A top-notch retirement program and optional tax advantaged 457 retirement savings plan. </li><li>A Well Wisconsin program, offering wellness tools and rewards to employees and spouses. </li><li>A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services. </li></ul> <p>Public service is rewarding! This position may be eligible for Public Service Loan Forgiveness.</p> <p>Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package!</p> <p>A 12-month probationary period will be required. Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.</p> <p>Job Details</p> <p>Remote work: Employees with approved remote and hybrid-remote work arrangements are generally expected to work within the state of Wisconsin. High-speed internet access is required to meet the needs of remote work. Remote work options are subject to change.</p> <p>Criminal histories: We consider all qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. This position will have access to sensitive federal tax information and FBI fingerprinting will also be required.</p> <p>Eligibility to work in United States: Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant completing the I-9 upon hire.</p> <p>Disabled veterans: The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.</p> <p>Qualifications</p> <p>It is very important that you specify your experience for the qualifications that are marked with asterisks (*) in your letter and resume as these qualifications will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.</p> <p>You will need to have the following:</p> <ul> <li>*Training or experience using business email and office software (such as Outlook, Word, Excel) </li><li>*Experience analyzing data or financial information </li><li>*Experience providing customer service </li><li>Experience communicating complex information effectively (oral and written) </li><li>Experience effectively organizing and prioritizing tasks </li></ul> <p>It would be nice to have any of the following:</p> <ul> <li>*Experience working in a highly regulated industry or government program in a position that requires referencing and applying laws, rules, and policies. (e.g. insurance, healthcare, accounting, government assistance/subsidy programs, etc.) </li><li>*A certification or degree in business, accounting, finance, law, communications, or political science </li></ul> <p>How To Apply</p> <p>Note: If you are viewing this posting on an external site, please visit https://Wisc.Jobs (search Job ID 17790) to complete your application.</p> <p>To apply, click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Please review this additional guidance on developing your resume and letter of qualifications (including a template) as you prepare to apply.</p> <p>Please see the Frequently Asked Questions for general Wisc.Jobs user information and technical assistance.</p> <ul> <li>Technical issues: if you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please email the Wisc.Jobs Help Desk at wiscjobs@wisconsin.gov or call (608) 267-1012 (Monday - Friday, 7:45am - 4:30pm). </li><li>Position questions: if you have questions about the position or this recruitment (e.g. projected start date, skills needed, etc.), please email Terra at TLKJobs@dwd.wisconsin.gov. </li></ul> <p>Please note that once you submit your application, you will not be able to update your materials.</p> <p>What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.</p> <p>DWD values a diverse workforce and is an equal opportunity and affirmative action employer. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to applicants and employees with disabilities.</p> <p>Deadline to Apply</p> <p>Application materials submitted by 11:59 PM (central daylight time) on Friday, May 16, 2025 will be included in the first application review.</p>