<p>Schneider Electric is seeking a dynamic and experienced Knowledge Manager (France, UK, US) We are a purpose-driven company helping organizations accelerate their sustainability transformation. Our software empowers businesses to measure, manage, and improve their environmental and social impact. As we grow, we're looking for a passionate Knowledge Manager / Technical Writer to help us scale our knowledge ecosystem and ensure our teams and customers have access to clear, actionable, and up-to-date information. About our Company Schneider Electric is the global specialist in energy management and automation. With revenues of ~€38 billion in FY2024, our 164,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives. At Schneider Electric, we call this Life Is On. What will you do? As a key leader in our energy & sustainability software team, you will: Knowledge Management Strategy Design and implement a scalable knowledge management strategy tailored to a sustainability-focused SaaS environment. Define documentation standards, taxonomy, and governance processes. Promote knowledge sharing across Product, Engineering, Customer Success, and Sustainability Experts. Technical Writing Write, edit, maintain FAQs, and help guides. Collaborate with product managers to capture tacit knowledge and translate it into structured content. Ensure documentation is accurate, up-to-date, and aligned with product releases. Tooling & Systems Select and manage knowledge base platforms (e.g. Zendesk Guide). Track and report on documentation usage, gaps, and effectiveness. Collaboration & Enablement Partner with Product and Engineering to document new features. Support Customer Success and Support teams with self-service content. Train internal teams on knowledge management best practices and tools. What qualifications will make you successful? 10+ years of experience in technical writing, knowledge management, or content strategy in a SaaS or tech environment. Strong writing and editing skills, with a knack for simplifying complex topics. Familiarity with sustainability topics (e.g., ESG, carbon accounting) is a strong plus. Experience with documentation tools and knowledge base platforms. Ability to work cross-functionally and manage multiple stakeholders. Bonus: experience with structured content (e.g., DITA), localization, or training content. Why join us? Be part of a mission-driven company tackling the world's most pressing challenges. Help shape the knowledge culture of a fast-growing sustainability software business. Work in a collaborative, international, and impact-oriented environment. Opportunities for growth, learning, and impact. About Schneider Electric Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. With global presence in over 100 countries, Schneider is the undisputable leader in Power Management - Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software. In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency. We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment. www.schneider-electric.com Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</p>