<p>SUMMARY</p> <p>The Loan Servicing Manager is responsible for management and development of Loan Servicing staff ; assist with the overall direction, coordination, and evaluation of the team; ensures loan servicing activities run smoothly and efficiently; and works closely with the Department Manager to complete all loan servicing related tasks.</p> <p>Ensures compliance with established Company policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.</p> <p>REQUIRED DUTIES</p> <ol> <li> <p>Manages day to day activities of the Loan Servicing team including, but not limited to, management of staff, loan setup, payment processing, file maintenance, payoffs and general loan maintenance</p> </li><li> <p>Organize and direct the daily actively in loan servicing to ensure proper priorities are being maintained and guidelines are being met for quality assurance of all work processed</p> </li><li> <p>Supervise all aspects of servicing for all loans including participations and syndications.</p> </li><li> <p>Perform review and approve of daily loan transactions such as new loans, renewals, payments, advances, maintenance and system control as needed.</p> </li><li> <p>Responsible for ensuring loan servicing policies and procedures best serve the Bank and its customers</p> </li><li> <p>Responsible for timely delivery and accuracy of monthly reconciliation and certification of all general ledger accounts</p> </li><li> <p>Seek and create loan servicing enhancements through automation and process improvements</p> </li><li> <p>Solves moderate to complex operations issues regarding procedures, processing and systems</p> </li><li> <p>Communicates and works directly both internal and external auditors</p> </li><li> <p>Oversees staff in loan servicing; ensures the organization of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.</p> </li><li> <p>Provide production reports for Loan Operations monthly</p> </li><li> <p>Participates in special lending and loan operations related projects as directed by Loan Operations Manager</p> </li><li> <p>Monitors loan servicing staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.</p> </li><li> <p>Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.</p> </li><li> <p>Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.</p> </li><li> <p>Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.</p> </li><li> <p>Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.</p> </li><li> <p>Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.</p> </li><li> <p>Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.</p> </li><li> <p>Performs duties specific to the position and other functions as assigned.</p> </li></ol> <p>MINIMUM REQUIREMENTS</p> <p>These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.</p> <ul> <li>Bachelor's degree and/or at least 7+ years of related experience and/or training. Work related experience must consist of commercial, C& I, and SBA loan operations in the financial services industry and supervisory skills. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry. </li><li>Work related experience and/or training must consist of an in-depth background in loan servicing. Must have extensive knowledge of SBA and Commercial loan servicing include knowledge of SBA 7a & 504 loan programs. </li><li>Ability to effectively work with colleagues and on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within establish timeframes </li><li>Intermediate experience, knowledge and training in progressively responsible lending department operations, management and supervisory activities. </li><li>Intermediate experience, knowledge and training in all lending activities and terminology. </li><li>Intermediate knowledge of commercial, construction, real estate and consumer loan products and processing. </li><li>Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs to meet the needs of the position. </li><li>Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. </li><li>Excellent verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees. </li><li>Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. </li><li>Ability to work with no supervision while performing duties. </li></ul> <p>Pay $89,000 - $152,000 per year. The salary reflects the full, reasonably expected salary range for this position. Salary is based on the candidate's current experience, education, skills, and abilities related to the position. Successful candidates may be eligible for bonus, stock, commissions, and incentives at the Company's sole discretion. We offer a comprehensive benefits package, which vary depending on the position ultimately offered. All employees are offered paid sick time off. Depending on the position offered, benefits packages may include vacation leave; paid holidays; medical, dental, vision, life and disability insurance packages for employees and dependents; various other voluntary benefit offers, and optional retirement accounts.</p> <p>We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.</p> <p>The application window for this position is expected to close on August 20, 2025.</p>