<p>Primary Responsibilities:</p> <ul> <li>Develop and manage training/quality frameworks for new and existing employees, including orientation, on-the-job training, and ongoing professional development. </li><li>Assess training needs and quality needs to support employee development. </li><li>Conduct training sessions, workshops, and other learning opportunities to ensure employees have the necessary skills and knowledge to perform their jobs effectively. </li><li>Implement quality assurance frameworks and procedures to ensure high quality services are provided to clients. </li><li>Monitor employee performance to identify areas for improvement and provide coaching and feedback to improve performance. </li><li>Collaborate with other cross functional teams to ensure that training and quality assurance programs align with business objectives. </li><li>Stay up-to-date with industry trends and best practices in training and quality assurance and make recommendations for continuous improvement. </li><li>Provide regular reports to senior management on the effectiveness of training and quality assurance programs. </li></ul> <p>Education</p> <ul> <li>Bachelor's Degree in a related discipline, or the equivalent combination of education, professional training, or work experience. </li></ul> <p>Qualifications</p> <ul> <li>Bachelor's degree in a related field to Tik Tok campaign </li><li>2+ years of experience in training and development, quality assurance, or a related tech field </li><li>Strong project management skills, with the ability to manage multiple projects simultaneously. </li><li>Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization. </li><li>Demonstrated ability to design, develop, and implement effective training programs. </li><li>Strong analytical and problem-solving skills, with the ability to use data to drive decision-making. </li><li>Proficient in Microsoft Office, including Word, Excel, and PowerPoint </li><li>Total Quality Management, ITIL, Six Sigma or other quality affiliated training and/or certification is preferred. </li><li>Organizational, teamwork, and client management skills. </li><li>Effective oral and written communication skills. </li></ul>