<p>The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.</p> <p>Learn more about the Louisiana Department of Health</p> <p>Join a fast-paced and technology-driven team where your problem-solving skills and technical expertise make a direct impact on daily operations and customer support. In this role, you'll serve as a key resource for resolving high-level phone software issues, supporting end-users, tracking system performance, and ensuring timely communication of program policies and updates. You'll collaborate with internal teams, identify training and resource needs, and help maintain seamless operations through effective reporting and technical support. If you enjoy troubleshooting, working with technology, and providing exceptional service, this is an exciting opportunity to grow your career and make a difference.</p> <p>An ideal candidate should possess the following competencies:</p> <p>Accepting Direction: The ability to be open and willing to follow guidance or instructions.</p> <p>Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.</p> <p>Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.</p> <p>Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.</p> <p>Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.</p> <p>Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.</p> <p>Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.</p> <p>Fostering Engagement: The ability to build a supportive environment that encourages motivation, belonging, and active participation.</p> <p>Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure the timely completion of work goals.Five years of experience in administrative services, public health, social services, or health services; OR</p> <p>Six years of full-time experience in any field plus two years of experience in administrative services, public health, social services, or health services; OR</p> <p>A bachelor's degree plus two years of experience in administrative services, public health, social services, or health services; OR</p> <p>An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus one year of experience in administrative services, public health, social services, or health services.</p> <p>EXPERIENCE SUBSTITUTION:</p> <p>Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:</p> <ul> <li>Processes and resolves high-level phone software support tickets and technical issues in a timely manner. </li><li>Provides technical support and troubleshooting assistance to end-users of phone platforms and related software systems. </li><li>Responds to internal operational issues, concerns, and customer inquiries to ensure effective communication and problem resolution. </li><li>Researches, interprets, and communicates program policies, procedures, and updates to internal and external stakeholders. </li><li>Identifies training and resource needs to support system functionality, user performance, and operational efficiency. </li><li>Maintains accurate records, prepares reports, and conducts correspondence related to assigned program activities and system operations. </li><li>Monitors and tracks system outages, service disruptions, and technical issues and reports findings to leadership for follow-up and resolution. </li></ul> <p>Position-Specific Details:</p> <p>Location: Medical Vendor Administration / MVA-EFO MSD / East Baton Rouge Parish</p> <p>Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months) or Detail to Special Duty </p> <p>Cost Center: 3052050400 </p> <p>Position Number(s): 50689319</p> <p>How To Apply:</p> <p>No Civil Service test score is required in order to be considered for this vacancy.</p> <p>To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. </p> <ul> <li>Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).  Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. </li></ul> <p>For information on how to check your application status and understand status updates, please click HERE.</p> <p>Contact Information:</p> <p>Patricia Walker</p> <p>Patricia.Walker.DCFS@la.gov</p> <p>LA Department of Health (LDH)</p> <p>Division of Human Resources</p> <p>PO Box 4818</p> <p>Baton Rouge, LA 70821</p> <p>225-342-6477</p> <p>This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218. </p> <p>LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. </p> <p>Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.</p> <p>LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce, and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.</p>