<p>Building Name: UVMMC - 40 IDX Drive</p> <p>Location Address: 40 IDX Drive, South Burlington Vermont</p> <p>Regular</p> <p>Department: IT Unified Communications</p> <p>Full Time</p> <p>Standard Hours: 40</p> <p>Biweekly Scheduled Hours: 80</p> <p>Shift: Day-8Hr</p> <p>Primary Shift: 8:00 AM - 5:00 PM</p> <p>Weekend Needs: As Scheduled</p> <p>Salary Range: Min $29.28 Mid $36.62 Max $43.96</p> <p>Recruiter: Chelsea Therrien</p> <p>This hybrid position does require on-site presence at our Vermont partner locations. Staff will be part of an on-call rotation and provide support coverage 24 hours per day, 7 days per week. Mitel phone experience is preferred.</p> <p>Career Level Summary</p> <ul> <li>Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills </li><li>Builds knowledge of the organization, processes and customers </li><li>Solves a range of standard problems </li><li>Analyzes possible solutions using experience, judgment and precedents </li><li>Receives a moderate level of guidance and direction </li></ul> <p>Functional Knowledge</p> <p>Requires expanded conceptual knowledge in networking and unified communications (telecom) while developing additional skill sets</p> <p>Business Expertise</p> <p>Understands key business drivers or key drivers of clinical or patient care operations/delivery; uses this understanding to accomplish own work</p> <p>Leadership</p> <p>No supervisory responsibilities but may provide guidance to new employees</p> <p>Job Related Responsibilities</p> <ul> <li>Configure and maintain UC systems, including voice and messaging platforms. </li><li>Troubleshoot and resolve standard UC issues independently. </li><li>Analyze and implement solutions for UC service improvement. </li><li>Collaborate with network engineers to ensure UC systems are properly integrated. </li><li>Provide user training and support for UC technologies. </li><li>Document system configurations, procedures, and troubleshooting steps. </li><li>Monitor UC system performance and suggest optimizations. </li><li>Participate in the deployment of UC-related projects. </li><li>Assist in ensuring compliance with security policies for UC systems. </li><li>Perform field service work on UC systems and assists field service and jr team members with endpoints. </li><li>Developing test plans for new UC features. </li><li>Assist with the support of an emergency mass notificaton platform with moderate guidance. </li><li>Provide guidance to junior team members. </li></ul> <p>Core Job Related Skills</p> <ul> <li>Proficient in UC platforms (e.g., Microsoft Teams, Cisco, Avaya, fax servers, EMNS) </li><li>Strong troubleshooting and problem-solving skills. </li><li>Understanding of network protocols and their impact on UC (e.g., QoS). </li><li>Knowledge of UC security best practices. </li><li>Experience with UC endpoint configuration and management. </li><li>Ability to script and automate routine tasks (e.g., using PowerShell or scripting languages). </li><li>Familiarity with voice codecs. </li><li>Strong documentation skills. </li><li>Ability to analyze system logs and performance data. </li><li>Knowledge of VoIP and SIP protocols. </li><li>Ability to diagnose and resolve user-specific problems related to UC systems. </li></ul> <p>Core Job Related Skills</p> <ul> <li>Solves a range of standard problems by analyzing possible solutions using experience, judgment and precedents </li></ul> <p>Impact</p> <ul> <li>Impacts quality of own work and the work of others on the team; works within guidelines and policies </li></ul> <p>Interpersonal Skills</p> <ul> <li>Explains information to others in straightforward situations </li></ul> <p>Education</p> <ul> <li>College or university degree in related field or the equivalent work experience that provides exposure to fundamental theories, principles and concepts </li></ul> <p>Experience</p> <ul> <li>minimum 4 years of experience in unified communications or telecom field </li></ul> <p>This role includes multiple levels. The hiring team reserves the right to determine appropriate level placement of our final candidate. Level and salary upon hiring are commensurate with years of relevant experience previously obtained.</p>