<p>For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world's most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.</p> <p>While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you'll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.</p> <p>Workable is seeking a motivated and detail-oriented Software Engineer, Operations to join our growing Professional Services team in Boston. This is an ideal role for someone in their engineering career who enjoys solving real-world problems, working directly with customers, and building custom solutions that deliver immediate business value.</p> <p>You will work closely with experienced engineers and stakeholders across Workable to deliver technical solutions-including data migrations, custom reports, account automations, and integrations-that help our customers get the most out of our platform.</p> <p>Responsibilities</p> <p>Technical Solution Implementation</p> <ul> <li>Deliver technical solutions of varying size and scope, ensuring they align with client expectations and project timelines. </li><li>Custom Integrations: Determine feasibility, gather requirements, develop, test, and deploy integrations tailored to client needs. </li><li>Data Migrations: Execute the secure and accurate transfer of legacy data into the platform. </li><li>Custom Reporting: Develop SQL-based queries and provide clear data visualizations. </li><li>Internal Tooling: Lead the implementation of internal tools, including requirement gathering, technical design documentation, and ongoing maintenance. </li><li>Account Configuration: Execute complex, customized feature sets within customer accounts to meet specific business logic requirements. </li></ul> <p>Implementation Management & Collaboration</p> <ul> <li>Work in lockstep with Implementation Managers to ensure a seamless transition from sales to a fully onboarded state. </li><li>Project Alignment: Partner with IMs to define technical milestones within the broader project plan, providing accurate ETAs for deliverables. </li><li>Strategic Scoping: Assist IMs in identifying potential technical "blockers" early in the implementation lifecycle and proposing creative workarounds. </li><li>Client Communication: Support IMs during technical deep-dives with clients, translating complex technical processes into business-value outcomes. </li><li>Handover Excellence: Ensure all custom configurations are documented clearly so IMs can support the client post-implementation. </li></ul> <p>Cross-Functional Collaboration & Support</p> <ul> <li>Tech Lead Partnership: Collaborate with Tech Leads to rigorously test, document, and deploy custom solutions according to internal standards. </li><li>Internal Consultancy: Act as a technical subject matter expert for Sales and IMs, providing API consultation and high-level support. </li><li>Sales Enablement: Serve as the technical point of contact for non-technical sales teams, equipping them with the right information to set realistic customer expectations. </li><li>Systems Integration: Work across departments to ensure delivery systems are fully integrated with internal business tools and workflows. </li></ul> <p>We invest in training engineers in the technology stack we use. If you're an exceptionally good engineer who wants to work in a world-class software company, you're in the right place.</p>