<p>Description</p> <ul> <li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns </li><li>Reserve appointments for the guest at their preferred location </li><li>Call clients and customers to inform them about the company's new products & services </li><li>Guide callers through troubleshooting, navigating the company site or using the products or services </li><li>Review customer or client accounts, providing updates and information </li><li>Collaborate with other call center professionals to improve customer service </li><li>Marketing job duties as required </li></ul> <p>Requirements</p> <ul> <li>Strong communication, both written and verbal </li><li>Great active listening skills </li><li>Exceptional interpersonal and rapport building skills </li><li>A patient and empathetic attitude </li><li>Strong time management and organizational skills </li><li>Adaptability and flexibility </li><li>Comfortable working in fast-paced environments </li><li>Troubleshooting skills, either basic or advanced, depending on the role and industry </li><li>Computer literacy </li><li>Phone skills, including familiarity with complex or multi-line phone systems </li><li>In-depth knowledge of a company's products and/or services </li><li>Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area </li></ul>