<p>Residential Case Manager</p> <p>Bookmark this Posting Print Preview | Apply for this Job</p> <p>Position Details</p> <p>Get to Know Us!</p> <p>Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University's mission, inspired by our Vision and Creed, includes a commitment to:</p> <ul> <li>Offer a wide range of high quality, affordable, and accessible undergraduate, graduate, and professional education that prepares students to think, learn, work, and live in an evolving global society. </li><li>Create opportunities and experiences to foster understanding and appreciation of the rich diversity of thought and culture. </li><li>Maintain a dynamic intellectual, artistic, and cultural life by promoting and supporting research and creative activities by undergraduates, graduates, and faculty. </li><li>Contribute to the quality of life of the community, region, and beyond through applied research, economic development, health care, and cultural enrichment. </li><li>Cultivate the development of an inclusive, just, and equitable community. </li></ul> <p>Come Meet Marshall and discover what it means to be part of the Marshall University family!</p> <p>Come join our Herd!</p> <p>We are committed to attracting and retaining quality faculty and staff. In doing so, Marshall University offers outstanding benefit packages to eligible employees only. (E-Class in the job posting). Marshall University Research Corporation (MURC) employees have different benefit options than those listed below.</p> <ul> <li>Work week is 37.5 hrs. </li><li>A great highlight in December is that Marshall University employees receive almost two weeks off for Winter Break! </li><li>Holidays - Employees receive 13 Paid Holidays </li><li>Annual and Sick Leave - Classified Staff, Non-Classified Staff and 12-month Faculty earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year. ) Employee Leave </li><li>Health Insurance - Marshall University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA). There are seven (7) health benefit plans. </li><li>Educational/Tuition Benefits - Marshall University provides tuition benefits to regular employees (after probationary period) and their dependent children. </li><li>Retirement Plans - Marshall University offers retirement through Teachers Insurance and Annuity Association (TIAA). Full-time benefits eligible employees must participate in the mandated retirement plan (401(a)). </li><li>Life Insurance - Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings. </li><li>Wellness Programs - PEIA provides various care management programs and the Pathways to Wellness program. </li></ul> <p>We are . . . Marshall!</p> <p>Position Information</p> <p>Position Title Residential Case Manager Banner Position Number 002400 E-Class NC - Nonclassified - .53 or > Department Public Safety - MU5500 Job Description</p> <p>The Residential Case Manager is a non-clinical, non-law enforcement professional embedded within the Office of Public Safety. This role provides essential evening and after-hours support for students facing mental health crises, personal distress, or other urgent concerns. This role is critical in promoting student well-being, safety, and success through timely intervention, resource coordination, and ongoing follow-up. The ideal candidate will have an interest in working with a certified therapy dog as part of outreach and engagement efforts.</p> <p>The typical work hours for this position are from Monday - Friday with the hours available 3PM to 11PM or 4PM to 12 AM, with flexible time options available.</p> <p>Key Responsibilities:</p> <p>Crisis Response & Intervention (Evenings & After-Hours):</p> <ul> <li>Respond to mental health emergencies, student crises, and wellness checks in collaboration with campus police and residence life staff. </li><li>Conduct initial triage assessments and determine appropriate interventions or referrals. </li><li>Escort students to appropriate services or facilities when necessary (e.g., counseling center, hospital). </li><li>Provide emotional support and de-escalation during high-stress situations. </li></ul> <p>Case Management & Follow-Up:</p> <ul> <li>Maintain a caseload of students of concern and provide ongoing support through regular check-ins. </li><li>Develop individualized care plans and coordinate referrals to campus and community resources. </li><li>Track student progress and ensure continuity of care. </li><li>Document all interactions and interventions in the case management system (e.g., Advocate Symplicity). </li></ul> <p>Collaboration & Communication:</p> <ul> <li>Serve as a liaison between the police department, student affairs, counseling services, and other campus partners. </li><li>Participate in behavioral intervention and CARE team meetings. </li><li>Educate faculty, staff, and students on recognizing and referring students in distress. </li></ul> <p>Outreach & Engagement:</p> <ul> <li>Conduct proactive outreach to students identified through incident reports, referrals, or behavioral concerns. </li><li>Assist in developing and delivering wellness programming, tabling events, and educational workshops. </li></ul> <p>Salary Range $44,918 - $58,939; Salary is commensurate upon education, experience and internal equity Salary Type Salary Time Type Full-Time Work Location MU - Marshall University</p> <p>Qualifications</p> <p>Must be able to perform all essential job duties as outlined in the job description.</p> <p>Required Qualifications</p> <p>Education</p> <ul> <li>Bachelor's degree in Social Work, Counseling, Psychology, Student Affairs, or related field </li></ul> <p>Experience</p> <ul> <li>Experience in crisis intervention, case management, or student support services. </li><li>Strong interpersonal, communication, and problem-solving skills. </li><li>Ability to work evenings and be on-call for crisis response. </li></ul> <p>Preferred Qualifications</p> <p>Education</p> <ul> <li>Master's degree in Social Work, Counseling, Psychology, Higher Education, or related field. </li></ul> <p>Experience</p> <ul> <li>Familiarity with FERPA, Title IX, and Clery Act compliance. </li></ul> <p>Posting Detail Information</p> <p>Posting Number MU1224E Open Date 02/23/2026 Close Date Open Until Filled Yes Special Instructions Summary</p> <p>Supplemental Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <ul> <li> <ul> <li>Do you have a Bachelor's degree in Social Work, Counseling, Psychology, Student Affairs, or related field? </li></ul> </li><li>Yes </li><li>No </li></ul> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Resume </li><li>Cover Letter </li></ul> <p>Optional Documents</p> <p>Marshall University</p> <p>One John Marshall Drive</p> <p>Huntington, WV 25755</p> <p>Copyright 2020 Marshall University | An Equal Opportunity University | Accreditation | Consumer Information and Disclosures</p>