<p>ESSENTIAL FUNCTIONS</p> <p>Manage a solution-oriented ticket operations department that advances revenue generation objectives.</p> <p>Work collaboratively with key stakeholders to develop and implement the overall ticketing, sales, and service strategies to maximize revenue and customer satisfaction in conjunction with the expectations of the University.</p> <p>Main point of contact for all matters related to ticketing partners, including primary and other distribution partners.</p> <p>Support the sales team with their outbound sales efforts.</p> <p>Proactively monitor ticketing industry best practices to ensure the department is at the forefront of ticketing.</p> <p>Analyze historical and current sales data and performance metrics to determine future sales campaigns and new lead sources for the ticket sales and service teams.</p> <p>Foster a strong, collaborative, cohesive culture across units and the overall team.</p> <p>In coordination with the Bulls Club and marketing department, develop and implement annual fund solicitation and touchpoint campaigns.</p> <p>Participate in planning meetings to discuss organizational revenue opportunities and collaborate with other stakeholders to support and further the department's goals.</p> <p>Assist in the creation and management of a budget and business plan.</p> <p>Responsible for daily revenue tracking of ticket sales and renewals across all sports to leadership and other key stakeholders.</p> <p>Other duties/assignments as assigned.</p> <p>Working at USF</p> <p>With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.</p> <p>About USF</p> <p>The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.</p> <p>Compliance and Federal Notices</p> <p>This position may be subject to a Level 1 or Level 2 criminal background check.</p> <p>Applicants have rights under Federal Employment Laws:</p> <p>The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.</p> <p>Family and Medical Leave Act (FMLA)</p> <p>Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.</p> <p>Equal Employment Opportunity</p> <p>The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.</p> <p>THE ROLE The Associate Vice President, Ticketing, will lead all ticket operations for the University of South Florida Athletics department. This role is responsible for elevating ticket operations to best-in-class standards. This individual must be results-driven, possess an optimistic team-first attitude, and have excellent organizational and leadership skills.</p> <p>QUALIFICATIONS</p> <p>Bachelor's Degree</p> <p>5 Years of experience in ticket operations</p> <p>Degree Equivalency Clause: Four years of direct experience for a bachelor's degree.</p> <ul> <li>Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S. </li><li>SB 1310: Substitution of Work Experience for Postsecondary Education Requirements </li><li>A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed: </li><li>(a) Two years of direct experience for an associate degree; </li><li>(b) Four years of direct experience for a bachelor's degree; </li><li>(c) Six years of direct experience for a master's degree; </li><li>(d) Seven years of direct experience for a professional degree; or </li><li>(e) Nine years of direct experience for a doctoral degree </li><li>Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. </li><li>Minimum Qualifications that require a high school diploma are exempt from SB 1310. </li></ul> <p>3 years of management experience preferred</p> <p>Personal and professional communication skills to interface with all levels of a company, both internally and externally</p> <p>Ability to strategize towards achieving big-picture initiatives while possessing the necessary attention to detail to ensure high-level execution each step of the way.</p> <p>Understanding and fluency in data and analytics</p> <p>Motivated self-starter with exceptional organization, strategic thinking, and personal leadership skills.</p> <p>Exceptional organizational skills</p> <p>Strong problem-solving skills and general creativity</p> <p>Must be flexible to work extended hours due to business requirements, including late nights, weekends, and holidays.</p>