<p>This individual will function as a technical resource for both internal and external customers by utilizing their technical background, training and expertise to assist in troubleshooting equipment and diagnostic issues.</p> <p>$68640 - $80000 / year</p> <p>Compensation & Benefits:</p> <ul> <li>8% bonus potential </li><li>Comprehensive benefits package </li><li>Training and development, as well as opportunities to grow within the organization </li></ul> <p>Specific Duties Include:</p> <ul> <li>Provide customers and locations with technical information and support when requested on equipment. </li><li>Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing. </li><li>Compile, review, and disseminate technical data. </li><li>Develop a quality control system that includes metrics for tracking pertinent performance expectations. </li><li>Propose training initiatives based on information collected through phone support. </li><li>Work with the parts and service departments to help obtain technical information from OEMs. </li><li>Assist in monitoring of PIPs for the region and work with service management to ensure timely completion. </li><li>Maintain a database of technical solutions and share with service departments in the organization. </li><li>Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization. </li><li>Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. </li><li>Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co. </li><li>Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. </li><li>Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. </li><li>Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. </li><li>Perform all other duties as assigned by management in a professional and efficient manner. </li></ul> <p>Job Requirements:</p> <ul> <li>Industry experience preferred. </li><li>Experience and knowledge of call center operations. </li><li>Proven ability to build relationships with customers, store personnel, and management </li><li>Ability to evaluate and assess operations and respond to changing needs </li><li>Strong leadership skills </li><li>Strong communication skills (verbal and written) </li><li>Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. </li></ul>