<p>POSITION SUMMARY</p> <p>The Operations Supervisor leads and participates in daily distribution center activities, balancing direct supervision with hands-on operational work. This role ensures team performance, efficiency, and safety while actively contributing to inbound, outbound, and inventory workflows.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p> <ul> <li>Plans and coordinates the workflow of the assigned department(s) within the DC to achieve production, quality and safety standards, include monitoring appropriate staffing levels, reducing damages and controlling supply costs. </li><li>Performs operational tasks alongside team members during peak workload or as needed to maintain production flow, model best practices, and correct performance issues in real time. </li><li>Operates material handling equipment (e.g., forklifts, pallet jacks) to move, load, or unload product as necessary. </li><li>Responsible for training, developing, motivating, monitoring, and evaluating performance of team members, ensuring that productivity and accuracy standards are maintained throughout their appropriate department. </li><li>Evaluates and standardizes procedures to improve efficiencies of the department. </li><li>Additional duties as assigned. </li></ul> <p>EDUCATION AND EXPERIENCE</p> <ul> <li>High School Diploma required; Associates or Bachelors degree in Business, Logistics, or Supply Chain preferred. </li><li>Minimum 4 years of warehouse or distribution center experience, including 2 years in a lead, working lead, or supervisory role. </li><li>Ability to work in a fast-paced, physically demanding warehouse environment, including lifting up to 50 lbs and standing/walking for extended periods. </li><li>Working knowledge of PKMS or related warehouse management systems. </li><li>Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook). </li><li>Must be Guitar Center certified to operate all powered equipment, and able to satisfy certification process within first 90 days of employment. </li></ul>