<p>Position Status & Special Application Instructions</p> <p>Posting Number NC00774 Benefits Eligible? Yes Section Academic Affairs Number of Positions Available 1 Anticipated Start Date or Semester Posting Date 08/26/2025 Position Status Continuing Union Status PSA End of Temporary or Limited Position Priority given to applicants who apply by Closing Date Open Until Filled Yes Special Instructions/Information for Applicants</p> <p>Posting Details</p> <p>Classification Information</p> <p>Salary Grade / Rank 9NC Proposed Starting Salary Range $55,262-$58,000 Benefits</p> <p>Full-time employee benefits include:</p> <ul> <li>Comprehensive Health Benefits and Rewards for Wellness Incentives </li><li>Generous Paid Time Off </li><li>Family/Parental Leave </li><li>Tuition Waivers at RIC, CCRI & URI </li><li>Retirement Plan </li><li>Long-term Disability Coverage </li><li>Variety of voluntary add-on's </li></ul> <p>For a complete listing, visit:</p> <p>http://www.employeebenefits.ri.gov/benefits/new/index.php</p> <p>FLSA Exempt Branch of Service Non Classified AA / ADA Statement</p> <p>As an Affirmative Action/Equal Opportunity institution that values and is committed to inclusion and to expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.</p> <p>Position Information</p> <p>Position Title Interlibrary Loan Services Supervisor Career Ladder Eligible? No Career Ladder Path</p> <p>n/a</p> <p>Department Name Adams Library Full Time / Part Time Full-time Scheduled Work Week / Hours / Area</p> <p>Monday-Friday 35 hours per week (8:30-4:30); hours may vary depending on operational needs; may be required to work evenings and weekends.</p> <p>Academic or Calendar Year Calendar Number of Employees Supervised 1-4 Position Overview Primary Purpose</p> <p>The Interlibrary Loan Services Supervisor (ILL Supervisor) coordinates and oversees interlibrary loan (ILL) operations for borrowing and lending services and supervises support staff and student workers. As part of Access Services unit, the ILL Supervisor is cross-trained to support all the functions of the unit.</p> <p>Essential Duties</p> <ul> <li>Creates, maintains, and implements policies and procedural documentation related to interlibrary loan; regularly reviews the policies, and recommends revisions to the Assistant Director of Access Services. </li><li>Analyzes and evaluates Interlibrary Loan workflow and service delivery. </li><li>Collaborates with all Access Services and Library personnel. </li><li>Provides and oversees all activities in Interlibrary Loan Services and responds to and resolves its patron concerns and complaints. </li><li>Develops training materials and conducts ongoing training for department staff and student workers performing interlibrary loan work, and supervises, coaches, evaluates and manages job performances. </li><li>Manages borrowing, lending and document delivery requests. </li><li>Maintains the Institutional Policies Directory. </li><li>Collects appropriate statistical data and incorporates the data into monthly and annual reports of Access Services activities. </li><li>Manages Copyright reporting. </li><li>Maintains full knowledge of Borrowing Services operations, practices and policies. </li><li>Participates in the production of Access Services documentation and reports. </li><li>Shares in analysis and evaluation of Access Services workflow and service delivery </li><li>Participates in orientation of new library staff. </li><li>Provides high quality service to Library patrons whether in person, email or virtually. </li><li>Supports staff through training and coaching. </li><li>As part of Access Services unit, cross-trains to support all the functions of the unit. </li></ul> <p>Occasional Duties</p> <ul> <li>Provides backup support to Borrowing Services, as needed. </li><li>Provides coverage for absences/vacations of other full-time Access Services supervisors, as needed. </li><li>Performs other related duties and responsibilities as assigned by the Assistant Director of Access Services and/or Library Director. </li></ul> <p>Required Skills, Knowledge, and Abilities</p> <ul> <li>Excellent time management and organizational skills; adaptability and flexibility; and an attention to detail, accuracy, timeliness and dependability. </li><li>Proficiency in Microsoft Office suite. </li><li>Demonstrated ability to train and coach staff. </li><li>Demonstrated skill in using diplomacy and conflict resolution. </li><li>Ability to work independently and as a team member. </li><li>Excellent oral and written communication skills. </li></ul> <p>Required Qualifications</p> <p>Education: Bachelor's Degree from an accredited four-year institution</p> <p>Experience:</p> <ul> <li>Minimum of three years' experience in ILL/Document Delivery/Resource Sharing (RS) inclusive of 1 year of supervisory experience. </li><li>Experience working in ILL/Document Delivery/RS capacity, borrowing and/or lending items. </li><li>Experience using library catalogs, discovery systems, and interlibrary loan software. </li></ul> <p>Preferred Qualifications Environmental Conditions</p> <p>Requires frequent standing and walking; occasionally required to lift, carry and push up to 20 lbs., stoop, kneel, reach high and low.</p>