<p>The Position</p> <p>Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements.</p> <p>Under general direction, incumbents train, supervise, and evaluate the performance of subordinate staff and may serve as project leaders with responsibility for defining and managing the project scope and objectives. Non-supervisory positions allocated at this level receive minimal or no technical supervision within their department.</p> <p>The Nevada Department of Education, Office of Information Technology is seeking candidates for the IT Business Process Analyst 3 position located in Carson City. This position works daily with users and their issues to resolve problems by implementing a resolution. Incumbents assist users via the phone, email correspondence or chat approved means, to assist with accomplishing resolutions for Helpdesk Tickets. This position manages and completes tickets entered into the FreshWorks Helpdesk System, by prioritizing and organizing tickets based on user needs. Notate applied resolutions, complete and close out submitted tickets. Incumbents will gain working knowledge of Infinite Campus, Nevada's student information system, to provide effective support and troubleshoot system-related issues. <em>THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE</em></p>