<p>Job Details</p> <p>Level: Experienced</p> <p>Job Location: BROOMFIELD, CO</p> <p>Position Type: Full Time</p> <p>Education Level: High School</p> <p>Salary Range: $56973.00 - $71216.00 Salary/year</p> <p>Job Shift: Day</p> <p>CO. Retail Training Assistant Manager</p> <p>As The Artisans of Banking, we strive to be B.R.A.V.E. (Build Relationships & Add Value Everyday). We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.</p> <p>When you join our Premier Members team, your benefits will include:</p> <ul> <li>Comprehensive medical insurance plan that has HRA, HSA, and FSA options </li><li>Dental and vision insurance </li><li>Generous paid-time-off </li><li>11 paid holidays </li><li>Annual bonus (based off of annual results/scorecard each year) </li><li>401(k) plan with a 5% match </li><li>Wellness program </li><li>Tuition assistance </li><li>1% employee loan discount </li><li>Employee Assistance Program (EAP) </li><li>Life and disability coverage </li></ul> <p>What sets working for Premier Members apart?</p> <ul> <li>Career development and pathing opportunities to move into leadership roles or other lines of business within PMCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more. </li><li>Supportive and engaging work environment. </li><li>A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first. </li><li>A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally. </li><li>Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Premier Members Credit Union, even if you don't meet every one of our qualifications listed. </li></ul> <p>This is a full-time position working 40 hours a week, hours Monday-Friday 8:00am - 5:00pm.</p> <p>POSITION SUMMARY:</p> <p>The Retail Training Assistant Manager is responsible for assisting in the development, implementation, and management of training programs for retail staff within the credit union. This position focuses on ensuring that staff members in retail branches are well-equipped with the knowledge and skills to deliver excellent member service, effectively promote products and services, and comply with credit union policies and procedures. The Assistant Manager will support the Retail Training Manager in providing ongoing training, coaching, and development opportunities for branch personnel, driving performance and member satisfaction.</p> <p>ESSENTIAL FUNCTIONS:</p> <ul> <li>Assist in developing, delivering, and updating training programs for retail staff, ensuring alignment with organizational goals and objectives. </li><li>Conduct in-person and virtual training sessions on products, services, systems, customer service techniques, and compliance policies. </li><li>Monitor, evaluate, and provide feedback on the effectiveness of training programs and recommend improvements. </li><li>Maintain up-to-date training materials, including manuals, guides, and online resources. </li><li>Develop and implement follow-up training to ensure retention and application of skills learned. </li><li>Assist in ensuring all retail training is compliant with credit union policies, industry regulations, and best practices. </li><li>Help maintain records of training attendance, certifications, and performance outcomes. </li><li>Stay current on new products, services, and industry trends to ensure training content remains relevant and impactful. </li><li>Work closely with the Retail Training Manager and branch leadership to identify emerging training needs and tailor programs accordingly. </li><li>Collaborate with other departments, such as HR and compliance, to integrate necessary training into retail operations. </li><li>Ensure that training programs emphasize a strong focus on providing exceptional member experiences, improving service delivery, and increasing member satisfaction. </li><li>Contribute to initiatives aimed at enhancing member relationships and promoting credit union values. </li><li>Perform other duties as assigned. </li></ul> <p>Qualifications</p> <p>QUALIFICATIONS</p> <p>Education/Certification:</p> <ul> <li>High School diploma or equivalent. </li><li>Associate or bachelor's degree in business, Training, Human Resources, or a related field preferred. </li><li>Completion of Credit Union-related product knowledge and regulatory training is beneficial. </li></ul> <p>Required Knowledge:</p> <ul> <li>Strong knowledge of retail operations within a financial services environment, particularly within credit unions. </li><li>Knowledge of financial products and services offered by credit unions (e.g., checking accounts, loans, mortgages, etc.). </li><li>Understanding of industry regulations and compliance requirements for retail operations </li><li>Familiarity with training methodologies and instructional design. </li></ul> <p>Experience Required:</p> <ul> <li>2+ years of experience in a retail or customer service environment, with at least 1 year in a supervisory or leadership role. </li><li>Experience in delivering training or coaching to individuals or teams. </li><li>Familiarity with learning management systems (LMS) and training software. </li><li>Proven experience in managing training logistics, including scheduling and tracking attendance. </li><li>Previous experience in the financial services or credit union industry is highly preferred. </li><li>Experience in retail management or a customer-facing role within a financial institution. </li></ul> <p>HARD/TECHNICAL Skills/Abilities:</p> <ul> <li>Strong ability to develop and deliver engaging training programs, both in-person and virtually. </li><li>Proficiency in instructional design and adult learning principles. </li><li>Knowledge of learning management systems (LMS) and training platforms (e.g., Cornerstone, Moodle, etc.). </li><li>Ability to assess training needs and develop customized solutions. </li><li>Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. </li><li>Strong presentation skills and the ability to engage a diverse audience. </li><li>Ability to build strong working relationships with branch staff, managers, and leadership. </li><li>Skilled in providing constructive feedback in a positive and supportive manner. </li><li>Strong attention to detail and ability to track training programs, schedules, and participant progress. </li><li>Ability to manage multiple tasks and projects concurrently, prioritizing work to meet deadlines. </li><li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other office tools. </li><li>Strong problem-solving abilities, with a focus on identifying gaps in knowledge or performance and creating effective training solutions. </li><li>Ability to analyze training effectiveness using metrics, evaluations, and feedback to continually improve training programs. </li></ul> <p>WORKING CONDITIONS</p> <ul> <li>Standard office conditions </li><li>Low to moderate noise </li><li>Limited lifting up to 30 lbs. </li></ul> <p>This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.</p> <p>In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.</p> <p>The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.</p> <p>Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.</p> <p>Final Compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.</p> <p>We anticipate this position to close within 30 days of posting. Please submit your application at your earliest convenience to be considered.</p> <p>You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Premier Members Credit Union, we encourage you to apply!</p> <p>Thank you for your interest in Premier Members Credit Union.</p>