<p>About Pacific Office Automation Pacific Office Automation POA is one of the largest independently owned document imaging and technology dealers in the US Since our founding in 1976 weve expanded to over 40 branches across eleven western states With more than four decades of success in office technology and service weve built strong partnerships with leading manufacturers like Canon Sharp Konica Minolta HP Ricoh and Lexmark At POA were more than just a tech companywere a team focused on growth opportunity and employee success Were committed to being a long term employer by offering ongoing training and certifications to help our team stay ahead in a fast evolving industry We also believe in fostering a culture where every voice matters regardless of role or tenure Position Entry Level UC Helpdesk Technician We are looking for a motivated Entry Level Unified Communications UC Helpdesk Technician to join our growing team on site in Beaverton OR This is a great opportunity for someone looking to launch their career in IT If you have a technical mindset strong communication skills and a passion for customer service we want to hear from you Key Responsibilities Support Hosted Voice customers with MACD Moves Adds Changes Deletions requests Troubleshoot complex issues related to software handsets and call quality Maintain service best practices and assist with internal infrastructure Use tools like Wireshark to troubleshoot SIP traffic and connectivity issues Learn fundamentals of IP networking and routing Respond to hardwaresoftware failures and assist with resolving system issues Participate in virtual deployments and data entry for new implementations Collaborate with senior technicians and project managers on new installs and upgrades Qualifications Associate degree preferred 02 years of experience with VoIP or Unified Communications platforms Strong customer service and communication skills Technical aptitude and willingness to learn Working knowledge of Microsoft Office 365 Help Desk experience a plus Benefits Compensation 1825 2300hr DOE Interdepartmental growth opportunities Company reimbursed education and certification opportunities Collaborative team oriented work environment Comprehensive health benefits medical dental vision life 401k with company match PTO vacation and sick leave FSA plan Our Commitment to Diversity & Inclusion Pacific Office Automation is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race color gender identity orientation age religion veteran status or any protected characteristic LI Onsite</p>