<p>WHO WE ARE & WHAT WE DO</p> <p>Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:</p> <ul> <li>Level II Trauma Center </li><li>Primary Stroke Center </li><li>Level III Neonatal Intensive Care </li><li>Pediatric Intensive Care </li><li>The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. </li></ul> <p>Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.</p> <p>HOW YOU'LL MAKE AN IMPACT</p> <p>Your Role:</p> <ul> <li>Upholds patients' rights, advocates for patients and families, and enhances the overall patient experience continuously. </li><li>Serves as a patient advocate. </li><li>Manages patient feedback and suggestions. </li><li>Serves as a resource to the organization for improving patient satisfaction and the patient experience. </li><li>Performs duties in accordance with Tallahassee Memorial HealthCare's (TMH) strategic plan and quality improvement (QI) principles. </li></ul> <p>Reports To:</p> <ul> <li>Director/Patient Experience </li></ul> <p>Supervises:</p> <ul> <li>None </li></ul> <p>WHAT YOU'LL NEED TO APPLY</p> <p>Required Education:</p> <ul> <li>Associate degree in health care, social sciences, communication, or a related field. </li></ul> <p>Preferred Education:</p> <ul> <li>Bachelor's degree in health care, social sciences, communication, or a related field. </li></ul> <p>Required Experience:</p> <ul> <li>Three (3) years of relevant health care, patient advocacy, patient relations, customer service, or performance improvement experience. </li></ul> <p>Preferred Experience:</p> <ul> <li>Administrative skills. </li><li>Proficient in Microsoft (MS) Office. </li><li>Skilled in using computer applications in day-to-day functions. </li><li>Exceptional verbal and written communication skills. </li><li>Exceptional interpersonal skills. </li><li>Ability to unite around a common goal. </li><li>Possesses a desire to make a difference. </li><li>Professional. </li><li>Goal oriented. </li><li>Detail oriented. </li><li>Organized. </li><li>Compassionate. </li><li>Empathetic. </li></ul> <p>Required Certification/License/Registry:</p> <ul> <li>None </li><li>Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification. </li></ul>