<p>Skills and Competencies</p> <ul> <li>5+ years of experience in customer success, account management, sales, or an equivalent role, preferably within a SaaS or data-driven product environment </li><li>Strong business acumen with the ability to build and maintain trusted client relationships </li><li>Demonstrated success driving product adoption, usage growth, and client engagement </li><li>Excellent verbal and written communication skills, including the ability to present to executive-level audiences and diverse business and technical stakeholders </li><li>Ability to troubleshoot and resolve service-related issues, including both business and technical challenges </li><li>Proven ability to work collaboratively within a team and across a matrixed organization to achieve shared goals </li><li>Strong organizational, analytical, and problem-solving skills </li><li>Willingness and ability to travel locally or overnight as needed </li></ul> <p>Education</p> <ul> <li>Bachelor's degree or equivalent practical experience </li></ul> <p>Responsibilities</p> <p>This role is responsible for managing strategic customer relationships, driving product adoption, and ensuring clients achieve measurable value from Moody's Insurance solutions.</p> <ul> <li>Conduct customer onboarding and develop a deep understanding of Moody's products, customers, and industry positioning </li><li>Build strong relationships with assigned insurance customers and key internal stakeholders </li><li>Develop and execute strategic customer success plans to maximize product adoption, efficient usage, and customer outcomes </li><li>Proactively assess account health and act as the subject matter expert on client needs, product usage, and business impact </li><li>Drive customer retention, usage growth, and increased engagement across the Moody's Insurance product ecosystem </li><li>Identify opportunities to expand customer value through upsell and cross-sell initiatives </li><li>Deliver a superior end-to-end customer experience by anticipating challenges and addressing issues effectively </li></ul> <p>About the Team</p> <p>The CAPE Property Intelligence Customer Success Management team partners closely with insurance and risk-focused organizations to help them realize the full value of Moody's Insurance solutions. The team is focused on building long-term client relationships, guiding customers through product adoption, and enabling informed decision-making through advanced analytics and responsible AI-driven tools.</p>