<p>JOB OVERVIEW:</p> <p>Prospect, pursue, sell and confirm group business out of each specified territory as defined by market and goals in order to meet/exceed group budgets.</p> <p>REPORTS TO: Director of Sales</p> <p>SUPERVISES: None</p> <p>WORK ENVIRONMENT:</p> <p>Office within Sales Department located on the lower level of The Peabody Hotel.</p> <p>Job involves working:</p> <ul> <li>under moderate temperature conditions. </li><li>under moderate noise levels. </li><li>indoors and outdoors. </li></ul> <p>KEY RELATIONSHIPS:</p> <p>Internal: Sales Department, Catering, Food & Beverage, Front Office, Reservations, Room Service and Accounting.</p> <p>External: Hotel guests.</p> <p>ESSENTIAL JOB FUNCTIONS</p> <ul> <li> <p>Meet or exceed assigned monthly booking quota in the assigned market.</p> </li><li> <p>Assist in achieving or exceeding budgeted goals in sales, profit and occupancy for the total hotel operation.</p> </li><li> <p>Achieve highest ratings possible on management general appraisal and meet or exceed KRA goals.</p> </li><li> <p>Maintain effective communication between all departments to ensure smooth operation and harmonious working relationships.</p> </li><li> <p>Schedule and plan daily work routine and complete assigned projects on a timely basis.</p> </li><li> <p>Maintain office workspace in a professional, organized manner.</p> </li><li> <p>Identify problem areas and take appropriate action to solve problems, involving the Director of Sales & Marketing when deemed necessary.</p> </li><li> <p>Maintain positive working relationships with the Memphis Convention and Visitor's Bureau and the Memphis Cook Convention Center staffs, as well as all lead sources.</p> </li><li> <p>Plan and execute cost-effective and productive sales trips into assigned territory to improve and increase our penetration of that market.</p> </li><li> <p>As a representative of The Peabody Memphis, conduct yourself professionally and ethically at all times in your dealings with clients, as well as with the entire hotel.</p> </li><li> <p>Protect and respect the confidentiality of all information relating to The Peabody Memphis and its clients. Reports and conversations within the hotel are not to be a topic of conversation with others.</p> </li><li> <p>Recruit, interview and supervise sales managers and support staff and work with those individuals on an ongoing basis to improve their performance and prospects for advancement within the hotel.</p> </li><li> <p>Qualification and solicitation of existing and new accounts through:</p> </li><li> <p></p> </li><li>personal visits. <p></p> </li><li> <p>telephone calls.</p> </li><li> <p>written correspondence.</p> </li><li> <p>participation in promotional events.</p> </li><li> <p>participation in industry and community events, as well as trade shows.</p> </li><li> <p>travel to industry events and sales calls.</p> </li><li> <p>Promptly respond (within 24 hours) to all inquiries, prospects, tentative or definite business.</p> </li><li> <p>Interact with customers during meetings or conventions on the property through:</p> </li><li> <p></p> </li><li>personal welcome. <p></p> </li><li> <p>periodic contact.</p> </li><li> <p>exit interview for referrals.</p> </li><li> <p>participation in pre and post convention meetings.</p> </li><li> <p>Regular contact with future definite meetings.</p> </li><li> <p>Review meeting quotas, goals and forecasts for quality and quantity of room nights.</p> </li><li> <p>Referral production for other Peabody Hotel Group properties.</p> </li><li> <p>Update and maintain recording system including:</p> </li><li> <p></p> </li><li>creation of files as per Peabody's SOPs. <p></p> </li><li> <p>maintenance of file system.</p> </li><li> <p>following policies and procedures in detail with respect to files and appropriate forms (Definite Booking Summary, Booking Recaps with memos and comments, and log of calls, etc. filled out properly and completely).</p> </li><li> <p>Be able to enter and retrieve all appropriate information from the Delphi System.</p> </li><li> <p>When trained and certified, participate actively in the Peabody Service Excellence program, meeting all standards and serving as a role model for other managers and staff on an ongoing basis.</p> </li><li> <p>Maximize occupancy and average rate of hotel through creative and selective selling.</p> </li><li> <p>Comply with the Peabody handbook policies and procedures.</p> </li><li> <p>Thorough knowledge of our product, as well as that of our competition.</p> </li><li> <p>Commitment to career oriented development through industry awareness and exposure, improvement of sales and marketing skills, and use of administrative and leadership skills.</p> </li></ul> <p>QUALIFICATIONS</p> <p>Essential:</p> <ul> <li>College degree preferred or equivalent number of years of experience in area of expertise or equivalent field (3-4 years). </li><li>Fluency in English, both verbal and written. </li><li>Ability to: </li><li></li><li>understand and execute all safety and emergency procedures (i.e., fire, crowd control, inclement weather and bomb threats). </li><li>utilize basic office equipment (i.e., fax, copier, Dictaphone, telephone, computer). </li><li>direct/escort guests to various facilities and functions within the hotel. </li><li>perform basic arithmetic, including the use of percentages. </li><li>read and write effectively, including maintaining filing systems. </li><li>sustain direct contact with the public; must establish high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high volume interaction. </li><li>satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. </li><li>maintain regular and punctual attendance. </li><li>adhere to Peabody grooming standards. </li><li>uphold and exemplify Peabody Service Excellence. </li></ul> <p>PHYSICAL ABILITIES</p> <p>Essential:</p> <ul> <li>Ability to lift and carry approximately 25 pounds. </li><li>Ability to sit for prolonged periods of time. </li><li>Ability to bend, squat, and reach up to 3 feet throughout the work areas on a daily basis. </li><li>Ability to perform tasks that require sustained repetitive motion and/or fine motor skills. </li><li>Ability to move freely in all areas of the hotel. </li></ul> <p>STANDARD SPECIFICATIONS</p> <p>Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.</p> <p>A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</p> <p>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</p>