<p>PURPOSE: As a Drive Up & Go (DUG) Lead, you will be responsible for managing the people, processes and tools to create an exceptional customer experience. From selecting the best produce to delivering an on-time order, you will help lead DUG associates to pick, stage, load, and hand off on-line grocery orders. As a dynamic and engaged leader, you will be responsible for creating a positive and consistent customer experience while growing E-Commerce sales and meeting performance targets.</p> <p>DUTIES & RESPONSIBILITIES:</p> <ul> <li>Provide customer service as currently defined by the employer within the scope of the position and within company policy. </li><li>Operate hand held computer/scanning unit to check in item from the order, ensuring the merchandise matches the order. </li><li>Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, chilled, and frozen). </li><li>Monitor the processing of all customers orders to ensure customers receive all products that have been ordered/charged for. </li><li>Monitor/review the picking of orders to ensure time commitments are met. </li><li>Bag grocery items and place into bins. </li><li>Push filled cart to the DUG area to be staged on to hand trucks. </li><li>Push loaded hand truck to customer vehicle for handoff. </li><li>Train, schedule and supervise Personal Shoppers. </li><li>Ensure all daily/weekly routines are adhered to, to demonstrate due diligence about legal compliance. </li><li>Maintain cleanliness of store and DUG area. </li><li>Adhere to uniform and grooming policy as defined within company policy. </li><li>Other duties as assigned. </li></ul>