<p>Job Description</p> <p>This role is based in our New York office.</p> <p>We are embarking on an initiative to unify our technology and deliver more business value with a more streamlined operation. This role ensures that Informa marketers and content editors can thrive in their role and deliver best-in-class digital experiences by fully utilising the technology provided by the Customer Technology team. You will collaborate with Product Management, Technology groups, divisional training teams and business stakeholders.</p> <p>You will work as part of a project team that is migrating legacy websites to an advanced strategic content management system. You will work alongside a EMEA based Marketing Enablement Manager / EMEA Trainer to make a real impact to our customers. Your role will be responsible for delivery of content management training for users based in North America time zones. Ensuring that our internal users have everything they need to make the most out of the new technology.</p> <p>Key Responsibilities:</p> <p>Strategy:</p> <ul> <li>Support with Developing the training and enablement strategy to help ensure that the technology has the best adoption possible </li><li>Working with the end users of our technology to understand there training and marketing needs to better support them and help drive the direction of our technology </li><li>Support with building a process to ensure documentation is kept up - to -date and is accessible to all </li></ul> <p>Training Development and Delivery:</p> <ul> <li>Develop and deliver comprehensive training programs on using CMS platforms, tailored for marketing and content teams. </li><li>Support with the Design of user-friendly training materials, including guides, videos, and live demonstrations, to cater to varying levels of expertise. </li><li>Training North America based end users of our technology and divisional trainer </li><li>Provide training on optimizing content for SEO, analytics tracking, and user engagement. </li></ul> <p>Support and Guidance:</p> <ul> <li>Act as a point of contact for CMS-related queries, troubleshooting issues, and providing solutions for marketing team members throughout the project </li><li>Offer ongoing support to ensure team members and training material stay updated on new CMS features or updates. </li></ul> <p>Documentation and Updates:</p> <ul> <li>Maintain up-to-date documentation and training materials for CMS processes and best practices. Ensuring this is handed over to relevant teams </li><li>Stay informed on CMS updates and industry trends to continuously improve training content throughout the projects. </li></ul> <p>Performance Monitoring:</p> <ul> <li>Evaluate the effectiveness of training programs by collecting feedback and monitoring team performance. </li><li>Identify areas for improvement in CMS usage and recommend solutions to enhance productivity and content quality. </li></ul> <p>This role is an excellent opportunity for someone passionate about training to make a real difference.</p>