<p>Job Description</p> <p>Join our dynamic team as a Journal Sales Administrator, where you'll play a pivotal role in supporting all aspects of Americas journal sales. This position offers a unique opportunity to contribute to the success of our sales division while developing valuable skills in a supportive environment.</p> <p>What you'll be doing:</p> <ul> <li> <p>Support all aspects of Americas journal sales, including assisting in sales proposals, running reports, supporting sales contact/CRM database, creating quotes, and processing invoices</p> </li><li> <p>Generate reports that assist in sales analysis and account management processes</p> </li><li> <p>Support the sales team by working with internal databases to provide reporting and information on an as needed basis</p> </li><li> <p>Conduct customer subscription research and analysis</p> </li><li> <p>Work with the Americas sales team to meet division revenue objectives</p> </li><li> <p>Other duties as assigned by management</p> </li><li> <p>Under direction of Journal Sales Administration Manager and guidance from Senior Journal Sales Administrators, support the sales process by -</p> </li><li> <p>Reporting on current spend across group</p> </li><li> <p>Chasing and logging license agreements</p> </li><li> <p>Assisting in usage analysis</p> </li><li> <p>Ensuring all relevant information is shared with appropriate sales account manager(s) to ensure timely customer communication</p> </li><li> <p>Under direction of Journal Sales Administration Manager and guidance from Senior Journal Sales Adminstrators, support the post-sales process by -</p> </li><li> <p>Responding timely and accurately to customer queries regarding invoices and billing issues</p> </li><li> <p>Responding timely and accurately to customers regarding usage, entitlements, and all product access issues</p> </li><li> <p>Serving as escalation point for queries sent to support@tandfonline.com</p> </li><li> <p>Monthly - participate in sales meetings</p> </li><li> <p>Weekly/bi-weekly - participate in Account Manager team meetings, JSA team meetings, and individual 1-on-1 meetings with direct manager and sales account manager(s)</p> </li><li> <p>Daily - manage inbox and Salesforce.com dashboard queue, fielding incoming customer queries, Account Manager requests, and quote/invoice requests</p> </li><li> <p>Join virtual sales calls, as needed - support Account Manager with preparation of customer presentations</p> </li><li> <p>Travel, as needed, for training and conferences</p> </li></ul>