<p>What You Will Accomplish</p> <p>The Manager of Loss Prevention and Risk Management at Busch Group will act as a business partner and subject matter expert responsible for driving risk mitigation, regulatory compliance, and a culture of safety across all Pacific Hospitality Group (PHG) entities. Operating as a shared service from the Home Office, this role supports on-property leadership in developing and maintaining standards that safeguard our team members, guests, physical assets, and reputation. This individual will provide oversight and guidance on best practices, conduct Quality Assurance assessments, and serve as the central liaison for insurance, compliance training, and safety-related resources.</p> <p>Key Responsibilities:</p> <p>Risk Mitigation & Property Support</p> <ul> <li>Conduct biannual Safety & Risk Quality Assurance visits at each PHG property. </li><li>Identify recurring incidents or vulnerabilities and recommend corrective actions or training enhancements. </li><li>Partner with property leaders to promote accountability and proactive loss prevention strategies. </li><li>Oversee the administration of Key Tracer control systems and support properties in aligning with proper access and audit protocols. </li><li>Provide oversight of CCTV systems at all property and Home Office locations in collaboration with the IT department, ensuring systems are functioning, compliant, and appropriately monitored. </li></ul> <p>Safety Culture & Program Management</p> <ul> <li>Champion the implementation and evolution of PHG's Safety Culture across all properties in collaboration with on property functional leadership to include but not limited to Security, Engineering and People & Culture. </li><li>Maintain and continually improve the PHG Safety Guidebook; ensure it remains current, compliant, and user-friendly for property teams. </li><li>Provide educational resources for frontline and leadership teams to enhance workplace safety and risk awareness. </li><li>Provide oversight and collaborate with property People & Culture teams to monitor, track, post and file OSHA 300 logs and other required documentation; provide audit support and ongoing regulatory guidance. </li><li>Track and report on approved organizational drivers responsible for on-the-job driving compliance. </li></ul> <p>Claims & Workers' Compensation Support</p> <ul> <li>Act as the primary liaison with the insurance broker and third-party administrators on major claims. </li><li>Partner with Legal to assist with the reporting of General Liability (GL) claims, ensuring accurate and timely incident documentation, and coordinating follow-up as needed. </li><li>Review incident trends and identify system-wide gaps or training opportunities. </li><li>Coordinate resources, training, or process improvements to reduce workplace injuries and losses. </li><li>Provide reporting support and guidance for worker's compensation while properties retain responsibility for day to day claim management. </li></ul> <p>Compliance & Regulatory Oversight</p> <ul> <li> <p>Provide property leadership with guidance on adherence to federal, state, and local risk and safety regulations (e.g., OSHA, ADA).</p> </li><li> <p>Maintain awareness of, and collaborate with leadership on compliance with, state-mandated programs such as:</p> </li><li> <p>Heat Illness Prevention Training</p> </li><li> <p>Human Trafficking Awareness Training</p> </li><li> <p>Prepare the organization for inspections or audits by government agencies and insurance partners.</p> </li><li> <p>Support business continuity efforts through corporate policies and emergency planning frameworks.</p> </li></ul> <p>What You Will Bring</p> <ul> <li>A passion for safety and risk mitigation that can be influential to our broad organization and teams. </li><li>Minimum 5 years of progressive experience in corporate or multi-unit risk management or loss prevention, preferably within hospitality, resorts, or a related industry. </li><li>Demonstrated ability to lead safety programs, partner with field teams, and drive measurable outcomes. </li><li>Strong understanding of OSHA regulations, safety audits, and incident response processes. </li><li>Ability to travel up to 30% of the time to PHG properties across the portfolio. </li></ul> <p>Great If you have</p> <ul> <li>CPR and First Aid certification; additional safety certifications are preferred. </li><li>Proficiency in key control management and CCTV systems. </li><li>Proficiency in incident reporting standards and protocols for proper documentation. </li><li>Strong interpersonal, analytical, and communication skills. </li></ul> <p>Mental and Physical Demands:</p> <p>While performing the duties of the job the team member regularly uses fingers to enter data into computer, operate telephone/office equipment, and use radio equipment. The team member frequently grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. Repetitive motions are made while entering data into computers. The team member occasionally stoops, kneels and crouches. The team member regularly talks and hears to answer phones and communicate with guests or staff. The team member is required to have close visual acuity to view telephone and radio, computer terminal, documents and guests. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities to assess and provide required security measures and threats.</p> <p>Special Skills & Abilities</p> <ul> <li>Proven ability to assess risk, manage multiple priorities, and exercise sound judgment in high-pressure or time-sensitive situations. </li><li>Strong analytical and investigative skills; able to interpret incident trends and translate data into actionable strategies. </li><li>Excellent written and verbal communication skills with the ability to influence, train, and collaborate across all organizational levels. </li><li>High emotional intelligence and diplomacy in handling confidential matters, sensitive investigations, and crisis scenarios. </li><li>Must be able to maintain focus and composure during emergency situations and coordinate with multiple stakeholders simultaneously. </li><li>Requires occasional standing, walking, climbing stairs/ladders, and lifting up to 25lbs during property walkthroughs and inspections. </li><li>Must be able to travel between properties as needed (up to 30%) and occasionally work outside of normal business hours to respond to urgent safety or risk matters. </li><li>Ability to sit for extended periods in an office setting and use standard office equipment, including computer systems and security software. </li></ul> <p>(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)</p> <p>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.</p> <p>This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p>