<p>Front Desk Agent Position Overview:</p> <p>The Front Desk Agent is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will assist guests in answering questions about the hotel, local area, attractions and events and provide recommendations and directions. The Front Desk Agent reports directly to the Front Desk Managers on duty.</p> <p>Front Desk Agent Major Duties & Responsibilities:</p> <ul> <li>Manage the Front Desk in all areas of responsibility while maintaining a positive attitude at all times. </li><li>Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests. </li><li>Execute guest room moves as needed and communicate such to Cabin Crew managers. </li><li>Post charges from retail into the OPERA system and obtain payment from the guest. </li><li>Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift. </li><li>Assist with luggage requests. </li><li>Own customer complaints and issues and empower oneself to seek immediate resolve. </li><li>Extend professionalism and courtesy to crew members and customers at all times. </li><li>Perform tasks as assigned by the Director of Rooms and Front Officel Managers. </li><li>Provide and assist guests with general services and information that enhances the YOTEL Boston guest experience. </li><li>Maintain current listings of area attractions, activities and transportation timetables. </li><li>Maintain absolute cleanliness and ordinance of all areas and displays at the Front Desk. </li><li>Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance. </li></ul> <p>This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.</p>