<p>Country</p> <p>USA</p> <p>State</p> <p>Ohio</p> <p>City</p> <p>Cincinnati</p> <p>Descriptions & requirements</p> <p>About the role:</p> <p>As part of our 3rd Shift Customer Service team, you are the lifeline between our sales department and our transportation partners. You will work alongside the best Customer Service team in the industry, receiving and making phone calls to make sure shipments are being picked up and delivered while helping resolve any problems that occur.</p> <p>What's in it for you:</p> <ul> <li> <p>Compensation starting at $17.50/hour + $2.50 shift differential</p> </li><li> <p>Personalized career path with 75% of leadership promoted from within</p> </li><li> <p>Comprehensive benefits package</p> </li><li> <p>Health, dental and vision coverage</p> </li><li> <p>401(k) with company match</p> </li><li> <p>Perks including employee discounts, financial wellness planning, tuition reimbursement and more</p> </li><li> <p>Certified Great Place to Work with 800+ lifetime workplace award wins</p> </li></ul> <p>What you'll be doing:</p> <ul> <li>Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule </li><li>Help resolve shipping issues with a high sense of urgency and professionalism </li><li>Document and manage all tasks in our internal systems </li><li>Provide updates and communicate directly with the internal sales and support teams </li></ul> <p>What you need:</p> <ul> <li>A passion for customer service </li><li>The desire to be a part of TQL while contributing to our continued growth </li><li>Hall of fame work ethic with a history of excellent attendance </li><li>Ability to take ownership of responsibilities and see tasks through completion </li><li>Excellent communication, organization and problem-solving skills </li></ul> <p>Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245</p> <p>Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.</p> <p>About Us</p> <p>Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.</p> <p>As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.</p> <p>What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.</p> <p>Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.</p> <p>If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com</p> <p>*</p>