<p>Location</p> <p>This position is located at 1455 Franklin Mills Cir, Philadelphia, Pennsylvania, 19154 United States</p> <p>Role Summary</p> <p>Reclectic Store Managers are, by default, founding members of their roles. As such, they will play an integral role in shaping the brand experience and operations at every level with the priority of helping the organization realize their location's full potential. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, innovation, and trust.</p> <p>Role Responsibilities</p> <p>Brand Experience</p> <ul> <li>Emulates global URBN values while acting as a local representative of the Reclectic brand in their area </li><li>Partners with the Leadership Team to create balance between engaging visuals and the productive use of space </li><li>Leads and supports the team to elevate every aspect of the store experience through efficient operations, merchandising, and presentation to create a compelling atmosphere </li><li>Cultivates a welcoming and inclusive environment to support an exceptional and genuine customer experience </li><li>Interprets and escalates customer feedback and team insights to positively improve the Reclectic experience and operations. </li><li>Engages the community by networking with local businesses and organizations to identify potential collaboration opportunities </li></ul> <p>Leadership + Team Management</p> <ul> <li>Exhibits critical thinking skills, maintains a solutions-based mindset, and is comfortable in fluid situations. Approaches business challenges tactically and collaborates with appropriate partners to resolve timely. </li><li>Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating for different perspectives, applying the same to hiring practices </li><li>Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement </li><li>Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths </li></ul> <p>Visual + Business Operations</p> <ul> <li>Assesses business and product sell-through to identify store successes and opportunities; effectively leads an empowered team to make strategic, creative, business-impacting decisions </li><li>Oversees and collaborates with key partners to lead productive execution of store processes; prioritizes shipment and optimizes product flow to efficiently impact sell-through, sales, and customer experience </li><li>Maintains a well-organized, clean and presentable building and champions timely escalation of facilities/maintenance issues </li><li>Upholds effective scheduling practices and ensure accuracy of payroll and compliance with local labor legislation </li><li>Oversees and collaborates with key partners to uphold daily operating procedures; contributes to assessing accuracy and compliance of staff scheduling and payroll management </li><li>Interprets Home Office direction to impact store's structure, presentation, and overall productivity to drive store sales. Initiates conversation with Home Office leadership to continuously improve operations </li><li>Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store </li></ul> <p>Role Qualifications</p> <ul> <li>Passion for Reclectic brand and concept </li><li>Embodies an entrepreneurial spirit </li><li>5+ years store leadership experience: high volume experience ($7M+) required </li><li>Proven record of hiring and developing great talent </li><li>Strong understanding of merchant process and ways it impacts the business </li><li>Experience in coaching, counseling, and conflict resolution </li><li>Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays </li></ul> <p>The Perks</p> <p>URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores</p> <p>Pay Range</p> <p>USD $75,000.00 - USD $80,000.00 /Hr.</p> <p>EEO Statement</p> <p>URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.</p>