<p>Staples is business to business. You're what binds us together.</p> <p>The VMI (Vendor Managed Inventory) Service Consultant serves as the primary liaison for Staples' VMI service operations, supporting both internal and external stakeholders throughout the customer onboarding lifecycle. This role is responsible for coordinating and executing the successful implementation of VMI customer programs from discovery through launch, ensuring operational alignment and client satisfaction. The VMI Service Consultant works closely with sales teams, service providers, and customer support teams to define requirements, resolve issues, and deliver value-added services that meet client expectations.</p> <p>What you'll be doing:</p> <ul> <li>Act as a primary point of contact for all VMI-related customer onboarding and program implementation activities. </li><li>Partner with Sales and Sales Leadership to understand customer opportunities and scope of service requirements. </li><li>Coordinate with cross-functional teams, including Customer Support, Supply Chain, and IT, to set up and launch VMI programs. </li><li>Manage the onboarding process from discovery through implementation, including system setup and workflow integration. </li><li>Lead and facilitate weekly internal and external status meetings, providing clear updates, timelines, and risk mitigation plans. </li><li>Provide subject matter expertise on Staples' VMI offering and operational capabilities. </li><li>Deliver post-launch support to troubleshoot and resolve onboarding or service-related issues. </li><li>Assist Sales in preparing service delivery documentation and customer-facing materials as needed. </li><li>Maintain and update internal tracking tools and reporting dashboards related to customer onboarding progress. </li><li>Escalate unresolved issues or service delivery barriers to senior team members or leadership for resolution. </li></ul> <p>What you bring to the table:</p> <ul> <li>Strong organizational and time management skills. </li><li>Detail-oriented with the ability to manage multiple onboarding projects simultaneously. </li><li>Proactive and customer-focused problem solver. </li><li>Excellent verbal and written communication skills. </li><li>Adaptability in a fast-paced, team-based environment. </li><li>Comfortable with ambiguity and change. </li></ul> <p>What's needed - Basic Qualifications:</p> <ul> <li>2+ years of professional experience in customer service, supply chain operations, project coordination, or related field. </li><li>Demonstrated ability to work cross-functionally with internal teams and external partners. </li><li>Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams). </li></ul> <p>What's needed - Preferred Qualifications:</p> <ul> <li>2+ years experience supporting B2B customer onboarding or project implementation. </li><li>Exposure to Vendor Managed Inventory (VMI) or supply chain processes. </li><li>Experience using CRM platforms (e.g., Salesforce) or order management systems. </li><li>Familiarity with scheduling and project tracking tools (e.g., Smartsheet, MS Project, or similar). </li><li>Understanding data models and can interpret product usage data. </li></ul> <p>We Offer:</p> <ul> <li>Inclusive culture with associate-led Business Resource Groups. </li><li>Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). </li><li>Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! </li></ul>