<p>Join a workplace that thrives on collaboration and support, consisting of individuals who are not only experts in their fields but also kind, smart, fun, and passionate about what they do. Teamwork isn't just encouraged - it's the way we operate. At Randstad Digital Advisory, we strive to provide opportunities to learn and grow, from on-the-job coaching to online courses to continuous feedback. Our employees have the autonomy to do their best work, using their skills to make a meaningful impact both within the team as well as for our diverse clientele. We offer attractive pay, a well-rounded benefits package, and flexible working arrangements (including work-from-home when possible).</p> <p>Senior Organizational Change Management (OCM) Consultant</p> <p>Randstad Digital is seeking two Senior Organizational Change Management (OCM) Consultants to join our consulting practice in support of a large-scale Enterprise Service Management (ESM) transformation for a global, industry-leading restaurant organization.</p> <p>This is a high-impact consulting engagement focused on modernizing enterprise service delivery through platform consolidation and a unified digital experience.</p> <p>Engagement Overview</p> <ul> <li>Duration: ~7 months (May - November 2026) with potential for extension or conversion </li><li>Model: Hybrid (3 days onsite per week) </li><li>Location: Chicago, IL (West Loop) - candidates must be local </li><li>Environment: Fast-paced, highly visible enterprise transformation </li></ul> <p>This phase of the program is focused on consolidating multiple legacy platforms (HR, Finance, and internal service portals) into a unified ServiceNow "Golden Instance", enabling a more consistent, efficient, and user-friendly enterprise service experience.</p> <p>What You'll Be Doing</p> <p>Change Strategy & Impact</p> <ul> <li>Identify and assess stakeholder groups and change impacts across multiple workstreams </li><li>Conduct current vs. future state analyses </li><li>Develop user personas to understand sentiment, motivations, and pain points </li><li>Identify adoption risks, blockers, and enablers </li><li>Create a compelling change narrative aligned to broader transformation goals </li><li>Support development and execution of an integrated change strategy </li></ul> <p>Communications & Engagement</p> <ul> <li>Design and execute stakeholder engagement strategies </li><li>Develop communication plans and key messaging aligned to the overall program narrative </li><li>Create communication deliverables and materials </li><li>Partner with cross-functional teams to ensure consistency across workstreams </li></ul> <p>Training & Enablement</p> <ul> <li>Conduct and refine Training Needs Assessments (TNA) </li><li>Define role-based learning strategies and delivery approaches </li><li>Develop training materials (job aids, quick reference guides, etc.) </li><li>Support enablement efforts to drive user readiness </li></ul> <p>Readiness & Adoption</p> <ul> <li>Define and track adoption and readiness metrics </li><li>Conduct readiness assessments and surveys </li><li>Develop tools and collateral to support adoption </li><li>Monitor and report on change progress and outcomes </li></ul> <p>What We're Looking For</p> <p>Required</p> <ul> <li>7+ years of Organizational Change Management experience within large, complex organizations </li><li>Proven experience supporting enterprise technology transformations (ServiceNow strongly preferred) </li><li>Strong stakeholder management and executive communication skills </li><li>Experience working across cross-functional and global teams </li><li>Ability to operate independently and drive outcomes in a consulting environment </li><li>Certification in Prosci or Certified Change Management Professional (CCMP) is required </li></ul> <p>Preferred</p> <ul> <li>Experience with ServiceNow implementations </li><li>Background in Enterprise Service Management (ESM) or shared services transformations </li><li>Exposure to training development and enablement </li><li>Strong strategic mindset with the ability to connect change efforts to business outcomes </li><li>Experience working in large, consumer-facing or franchise-based organizations </li></ul> <p>Why Join Randstad Digital</p> <ul> <li>Be part of a high-impact, enterprise transformation at a global organization </li><li>Join a consulting team focused on driving real business outcomes, not just deliverables </li><li>Opportunity for longer-term engagement or conversion based on performance </li><li>Collaborative, flexible working environment with strong leadership support </li></ul> <p>Randstad Digital Advisory is a trusted digital enablement and consulting partner that facilitates accelerated transformation for businesses by providing tailored strategies, solutions, and partnerships to realize the most value from business objectives. We deliver for our clients to enable their businesses to thrive in today's changing environment. It takes people, though, to support our clients and we pride ourselves on a workplace that thrives on collaboration and support. Our people are not only experts in their field but also kind, smart, fun and passionate about what they do. Teamwork isn't just encouraged - it's the way we operate. Join our team!</p>