<p>Company Description</p> <p>Job Description</p> <p>Are you a people person with a passion for delivering exceptional customer service? Join our dynamic team as a Customer Service Representative in Maplewood, United States! We're looking for enthusiastic individuals to be the friendly face of our organization and ensure our customers have a positive experience.</p> <ul> <li>Greet customers warmly and address their needs in a professional and timely manner </li><li>Handle customer inquiries, complaints, and requests efficiently via phone, email, or in person </li><li>Process orders, refunds, and exchanges accurately while adhering to company policies </li><li>Maintain up-to-date knowledge of products, services, and promotions to provide accurate information to customers </li><li>Collaborate with team members to resolve complex customer issues and improve service quality </li><li>Manage and prioritize multiple tasks in a fast-paced environment </li><li>Document customer interactions and maintain detailed records in our customer service database </li><li>Identify opportunities to upsell or cross-sell products when appropriate </li><li>Participate in ongoing training to enhance customer service skills and product knowledge </li><li>Contribute to a positive work environment by maintaining a friendly and supportive attitude </li></ul> <p>Qualifications</p> <ul> <li>Excellent verbal and written communication skills </li><li>Strong interpersonal skills with a friendly and approachable demeanor </li><li>Ability to remain calm and professional in high-pressure situations </li><li>Customer-focused mindset with a genuine desire to help others </li><li>Proficiency in basic computer skills, including typing and data entry </li><li>Exceptional multi-tasking abilities and efficient time management skills </li><li>Problem-solving aptitude with attention to detail </li><li>Flexibility to adapt to changing priorities and work schedules </li><li>Resilience and ability to maintain a positive attitude in challenging situations </li><li>Team player mentality with a willingness to support colleagues </li><li>High school diploma or equivalent (preferred) </li><li>Previous customer service experience is a plus, but not required - we value enthusiasm and the right attitude! </li></ul> <p>Additional Information</p>