<p>Benefits:</p> <ul> <li>Bonus based on performance </li><li>Health insurance </li><li>Paid time off </li><li>Opportunity for advancement </li><li>Company parties </li><li>Competitive salary </li><li>Training & development </li></ul> <p>YOU WANT MORE FROM YOUR JOB. (That's why you are looking here)</p> <p>Duggan One Hour Heating and Air Conditioning / Mister Sparky Augusta is a fast-growing HVAC & Electrical company</p> <p>needing a Client Care Rep to maximize productivity for our field technicians.</p> <p>JOB SUMMARY</p> <p>This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.</p> <p>JOB DUTIES</p> <ul> <li>Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company </li><li>Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not. </li><li>Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time </li><li>Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window </li><li>Makes outbound calls to clients to ensure that they are satisfied with any repairs </li><li>On Call after hours in rotation. </li><li>Phone Sales </li></ul> <p>MINIMUM REQUIREMENTS</p> <ul> <li>Above-average verbal and telephone communication skills are essential </li><li>Must have good computer software skills </li><li>Prior customer service experience preferred </li></ul>