<p>Incumbent manages collection and accounting duties involving the collection of past due tuition and student account balances, returned checks, and loan funds for Webster University student accounts and the Community Music School. This position requires effective customer service, resolution of issues, and accurate accounting of delinquent student account balances and other receivables.</p> <ul> <li>Manages collection of past due student accounts. Identifies past due accounts through system processes. </li><li>Work with various university departments and site personnel to resolve issues (financial aid, VA, housing, insurance, registrars, study abroad, academic affairs, billing, etc.). </li><li>Respond to communication from individuals by phone, email, and letter to notify, collect, and set up terms of payment for delinquent student accounts, returned checks and decline credit cards. </li><li>Participates in outbound calls to increase collection efforts to increase payments and maximize cash flow. </li><li>Process collection holds. </li><li>Track and monitor payment history prior to Pre-Collections and Collections to verify student account balances are in balance with agency records. </li><li>Audits student accounts to identify errors or discrepancies. </li><li>Investigates disputed charges and balances. Determines the appropriate course of action in order to collect on student accounts receivable or correct or adjust charges. </li><li>Documents conversations, disputes, resolutions, agreements, and investigations. </li><li>Determines registration and transcript eligibility through the use of professional judgment, prior payment history, bankruptcy regulations, and university policies and procedures. </li><li>Process graduation lists to determine diploma holds and releases. </li><li>Process and collect returned checks, returned ACH transactions and reversed credit card payments. </li><li>Process external Pre-Collection & Collection agency case assignments. </li><li>Process external Pre-Collections & Collection agency invoices for cancelled and paid accounts. </li><li>Reconcile external Pre-Collections & Collection agency inventories on a monthly basis. </li><li>Process account adjustments and bad debt write off journal entries. </li></ul> <p>Secondary Duties and Responsibilities*</p> <ul> <li>Maintain compliance with federal regulations and university policies. </li><li>Process returned mail and update demographic information in the CX system. </li><li>Maintain confidentiality in all matters pertaining to the business office, collections and the university. </li><li>Assist training new staff. </li><li>Additional tasks as assigned by the Assistant Bursar of Collections and the Bursar. </li><li>Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed. </li><li>Minimum three years collections or related experience or two years related college level education </li><li>Detail oriented with strong analytical and mathematical skills </li><li>Proficient with Microsoft Word and Microsoft Excel spreadsheet software </li><li>Strong verbal and written communication skills </li><li>Strong interpersonal and customer service skills with effective conflict resolution skills </li><li>Positive attitude with the ability to maintain effective working relations </li><li>Ability to retain focus and be productive in a disruptive environment </li><li>Strong ability to multitask while managing multiple priorities. </li><li>Strong organizational skills </li><li>Ability to work effectively in a team environment. </li></ul>