<p>AWS Cloud FSD</p> <p>Must Have Technical/Functional Skills</p> <ul> <li>Cloud Service administration and support - Amazon Connect, Salesforce </li><li>Configuration of omnichannel contact center, teams, services, and skills. </li><li>Coordinate with business units on call flow parameters, design and testing requirements </li><li>Review, analyze, modify and create call flows, queues, skills, routing profiles, and prompts, on an iterative basis </li><li>Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers </li><li>Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage </li><li>Requirements: </li><li>5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud </li><li>Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment </li><li>Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc. </li><li>Must know TerraForm Scripting for Connect </li><li>Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js </li><li>DevOps experience - develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments </li><li>Strong verbal and written communication skills, excellent organizational and prioritization skills </li><li>Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions </li><li>Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and\or respective telephony technologies </li></ul> <p>Salary Range- $110,000-$120,000 a year</p> <p>#LI-SP3</p> <p>#LI-VX1</p>