<p>Overview</p> <p>POSITION SUMMARY:</p> <p>Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.</p> <p>Responsibilities</p> <p>ESSENTIAL FUNCTIONS:</p> <ul> <li>Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati </li><li>Be on-time and at your workstation at the start of your shift </li><li>Know and understand all gaming systems so you can communicate appropriate and correct information to guests </li><li>Obtain 100% on Secret Shops by: </li><li>Speaking first, greeting the guest with a positive comment, and sharing their name with the guest </li><li>Asking how they may assist </li><li>Utilizing the guest's name </li><li>Assisting the guest and assuring that their needs have been met and exceeded </li><li>Upselling an item of the casino </li><li>Sending the guest to their next destination with a positive parting comment </li><li>Representatives are expected to capture phone numbers and email address of guests </li><li>Work the gaming floor when requested </li><li>Telling guests about Unity benefits </li><li>Helping sign guests up for a card </li><li>Helping to increase rated play </li><li>Assist with promotions and events </li><li>Follow the handbook policies including uniform standards </li><li>Approach peers and leaders with a respectful tone </li><li>Know and understand all promotions so you can effectively communicate them to guests </li><li>Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati </li><li>This position reports to the Players Club Supervisor Team </li></ul> <p>Other duties as assigned</p> <p>Qualifications</p> <p>EDUCATION AND /OR EXPERIENCE REQUIREMENTS:</p> <p>High school diploma and/or guest service experience.</p> <p>Additional Details</p> <p>ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):</p> <ul> <li>Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations </li><li>Must successfully pass background check </li><li>Must successfully pass drug screening </li><li>Must be twenty-one (21) years of age </li></ul>