<p>Why Westerra?</p> <p>Here at Westerra Credit Union, every employee counts. Our teams are made up of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS - qualities that make us GREAT! Each person brings their authentic self to work every day, and we want you to feel comfortable being YOU.</p> <p>All of our team members work towards a shared purpose: to teach one another to prosper. We strive to be a modern financial community where we all truly belong, both for our employees and the members we serve. We look forward to seeing how you will contribute to this purpose by positively impacting our members' lives through personal attention, financial education, community engagement, and more. This is true for every role, as we are all member-facing.</p> <p>Founded by schoolteachers in 1934, we are a learning organization at our core. We embed a growth mindset in our employees, ensuring that we all prosper together! If you're ready to make an impact and join a community where you can grow, belong, and thrive, we encourage you to apply today and help shape the future of Westerra!</p> <p>What is the role?</p> <p>This position delivers exceptional service to Credit Union members and internal teams by ensuring the timely and accurate processing of payment operations tasks. It involves conducting research, verifying information, and resolving member issues. The role also provides support to both front-line and back-office staff regarding card and payment-related matters. All duties are carried out in accordance with established operating procedures and in compliance with Credit Union policies.</p> <p>What I'm bringing…</p> <p>Payment Operations Specialist I</p> <p>Experience/Education:</p> <ul> <li>0-1 years' financial institution, business administration or relevant work experience </li><li>Minimum 1 year customer service experience </li><li>Experience using Microsoft Office, Excel, VROL, FIS, CO-OP applications (preferred) </li></ul> <p>Payment Operations Specialist II</p> <p>Experience/Education:</p> <ul> <li>2+ years' financial institution, business administration or relevant work experience </li><li>Minimum 2 years' customer service experience </li><li>Experience using Microsoft Office, Excel, VROL, FIS, CO-OP applications (preferred) </li></ul> <p>What is the work environment like, and are there physical requirements for this role?</p> <ul> <li>Typically a dispersed, flexible team environment both on Westerra campus and remote </li><li>Hybrid - required to be onsite at least 2 times per week, with the possibility of changes based on business needs. </li><li>Works primarily at desk </li></ul> <p>Salary: The starting pay rate will be based on the candidate's experience with payment operations, as well as internal equity considerations. The starting pay range is between $20.00 and $22.50 per hour. In addition to the starting pay range, this role is eligible for Westerra's self-funding reward plan, which offers an annual cash incentive based on company performance tied to specific financial goals. You will have a direct impact on the outcome of these results, making this an exciting opportunity to contribute to the company's success.</p> <p>What are some of our benefit offerings?</p> <ul> <li>Three health plans through UHC that offer a variety of coverage options, including HSA and FSA options </li><li>Two dental plans through Delta Dental </li><li>Basic life and AD&D insurance, short-term disability and long-term disability </li><li>20+ days of paid time off (PTO) per year </li><li>Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY) </li><li>16 hours of volunteer time off (VTO) per year </li><li>11+ paid holidays </li><li>401(k) that includes up to 6% match </li><li>Up to $5250 per year for educational reimbursement </li><li>4 weeks of paid parental leave </li><li>Mental health resources including an Employee Assistance Program (EAP) </li><li>Home office reimbursement of up to $600/yr for hybrid/remote roles </li><li>Individualized learning and development programs </li></ul> <p>Please note, applications will be accepted until at least May 14, 2025.</p>